Auto Glass Now

10/10. Every employee I spoke with was amazing! I’ve been dealing with problems with purchasing a car with Carvana and the owner of the auto glass shop ( I apologize I don’t remember his name ) went above and beyond to make sure I was getting treated right and held Carvana’s team liable for their own mistakes. A rock chip repair ended up being a new windshield and they made the entire process so smooth and easy. If I ever need anymore glass repairs I will be coming back as well as referring anyone I know here! The shop is also in a very nice location so while you wait you can either wait in their waiting room and make yourself coffee or across the street there’s topgolf and restaurants!

I called on a Wednesday asking if they could replace a cracked front passenger side window on a 2024 pathfinder. The representative quickly looked up the glass to see if it was available. It was and she asked if I could come in that day within a couple of hours. Which was a lot faster than I anticipated. I was not able to go that day but they had an opening the next day. I dropped it off and it was replaced within an hour! Costs was less than I anticipated for a 2024 suv window. Great customer service, quick process, easy drop off and pick up! I’d use Auto Glass again if I ever need glass replaced versus going through insurance.

My first experience here and it was great. I spoke to someone on a Wednesday evening and was scheduled for the next day. Arrived on time actually a bit earlier than my scheduled time and they took me right in. The greeting from the reception area was very warm and welcoming. My car was in and out before I knew it. I would recommend this shop to all my friends and anyone I over here talking about a situation with glass and their car. The price was reasonable as well. Thank you all for the wonderful service.

Not every time, your gonna have a great experience, at some places, But let me tell you! At auto glass now! You’re gonna get top tier! The assistant manager Tracey, along with Zoey, top of the line, in customer service! Very helpful, knowledgeable of the service Rendered, and after care. Aftercare. It’s customer service like this, makes money well spent! The prices are very reasonable, not like the Competitors,.. I was pleased with my service, and the extra cleaning to all my windows was much appreciated….. I definitely would recommend you check them out! And Grab a sub from Mr. submarine down the street while you wait for your car

My mechanic referred me to Auto Glass Now and I doubt I’ll want to go anywhere else after my experience. It was an incredibly friendly and professional quality experience. Schedulers (both local to Richmond, VA and the outside Richmond customer service representative) were kind and quick as well as reassuring. Process was convenient for me and AGN accommodated my needs re: early drop-off and late pick-up before and after the windshield installation. Finally, the warranty was verbally presented to me along with my one page receipt. Fabulous Service!

Let me start by saying the front desk personnel were epic, also the quickness of the installation and price were the best in Richmond;BUT this has come with another cost. I have multiple cracks in my dash and also a piece of completely separate trim that was knocked off and broken on the shop floor. My review will go to 5 stars if these issues are fixed; But the staff was very helpful and fast while we were on location. We noticed the cracks upon leaving. I’d still recommend this company if you do not have a fragile dash (truck is 22 years old and known for having dash issues BUT was in mint condition prior to the windshield install.