Auto Glass Services NW

My vehicle was vandalized outside my house early Saturday morning, found this shop based on Google reviews, and through my insurance was able to get it repaired by Monday afternoon at my house. These guys replaced my rear windshield within a 48 hr turnaround and even though the installers had an issue with my wiper blade, Nick was gracious enough to come back to my house and replaced the part as well. I have nothing but positive remarks for all the installers and whoever runs the office. I would definitely recommend them to friends and if I have a need for them in the future will absolutely be calling them.

I had scheduled a windshield replacement with a big name nationwide company a couple weeks in advance of an upcoming road trip. That company ordered the wrong glass, and wasn't willing or able to get me rescheduled in time for my planned departure. I called Auto Glass Services NW on a Saturday afternoon and they not only were able to get the correct windshield the first time, they installed it quickly so my trip wasn't delayed. I should've called them first! To top it off, their price was better than the other outfit. I highly recommend Auto Glass Services NW!ServicesAuto windshield replacement

About 2 yrs ago I had the windshield of my 2017 Honda Ridgeline replaced by Safelite for $1400. I had to leave my truck at their shop all day. This time I decided to shop around. Nick gave me a quote of $622 to come to my residence and replace the windshield. He scheduled it for the very next day. His men arrived at the appointed time and made quick work of the job. By “quick” I mean 25 minutes! After a test drive I found that my lane keeper assist did not work. I texted Nick who responded immediately with a phone call. He sent a technician out the next day(Saturday) to evaluate the situation. The gentleman found that the pre installed bracket on the glass was defective. I tried calling the shop on Monday morning, but got voice mail. A couple minutes later my phone rang. It was the installers in front of my house ready to replace my windshield with a more expensive brand, at no extra charge. Job was done once again in 25 minutes. A test drive proved the LKAS was working properly! Needless to say I’m extremely happy with this business, and especially Nick and his crew who were very polite, courteous, and quick! I highly recommend this business and will use them again in the future if need arises.

My husband and I had a very bad experience with this company. The technician that was sent to us broke the first windshield he tried putting in. Than we had to wait even longer in a WalMart parking lot, we were told there was going to be some kind of discount when come to find out it was already discounted with our US being notified of that either. There was a mess left by the technician not to mention damage to our vehicle that was nice and a rare edition of car. My husband and I called to speak with someone and was talked over by the guy on the phone (didn't get a name) than was hung up on. Not professional or customer service friendly of any kind.

i got my window replaced by this company and they showed up without giving me a time frame or anything while i was at work. i told the technician i wasn’t comfortable getting work on my car done while i wasn’t there and asked him to please leave sorry for the inconvenience. he instead asked my mother for the keys and began to work. i called multiple times asking him to stop and he called me back to say he was finished. i then come home from work to my keys being missing. i’m not sure what happened to them but i never handed my keys to anybody so for them to go missing was very frustrating. he did a great job on my window but now i’m also paying 250 for a locksmith and a new set of keys. 1 year later my keys are still missing. No apology for working on my vehicle WITHOUT MY CONSENT. Your technician got the keys from someone who is NOT the owner of the vehicle. That is not consent and is just plain wrong. I hope you now have better protocols for working on vehicles and ensure the owner of the vehicle is there and consents before working on the vehicle. Big thank you to auto glass nw for all the extra money i had to pay on top of getting my window smashed 😍 i will never forgot you guys and your service 😀ServicesAuto rear window replacement

Just had Auto Glass Service NW replace my daughters VW rear windshield. What a great experience! Got original quote from Jeff and placed order. The following day Nick coordinated installation with the installer - Fisher. Ran into some problems with the car getting locked (my daughter was not present) but Nick/Fisher were patient and waited until my daughter could return from school to fix the lock problem. Very cool. Plus it was raining out AND was the day before my daughter flew home for Thanksgiving. Good work Fisher, Nick and Jeff. Thanks DaveServicesAuto rear window replacement