Budget Auto Glass

I don’t like companies that are dishonest about the way they do thing. Called and got a price agreed to it when they came out put it in when it was time to pay it was 276 and then when they ran my card it was 285 they just don’t tell people what they’re paying for and I thought it’s pretty messed up to tell somebody the cost of something and then charge you more standing right in front of you.. it’s not the money with me it’s the dishonesty.. I would definitely use a different auto glass company. I will never use them again.

At first, I was really impressed with the work these guys did replacing the windshield on my car. The guy came out to the house on-time, the windshield looked good, and it was cheap. The first time it rained, though, I noticed that the rain sensor wasn't working so I called them up and asked what was going on. I was advised to take my car to the dealership to have the sensor "recalibrated." $140 later, the dealership informed me that there was nothing wrong with the sensor except that these guys had put it back without the gel sensor ring! The people at Budget Auto Glass were extremely rude when I asked them to fix it, and it was only after multiple phone calls that they agreed to replace the part that THEY lost. They refused to come to me so I had to leave work early to get the car to their shop, only to have them accuse the dealership of removing the sensor ring when they ran the diagnostics on it. Even then, the guy didn't put the pod back on the windshield correctly and I had to re-mount it myself when, the next time it rained, the wipers still weren't working. I asked for a partial refund of $140 (out of $380 that I paid them for the job) to cover what the dealership charged me since THEY told me to go there and THEY caused the problem by re-assembling the sensor incorrectly, but they refused. They didn't do any permanent damage, and the glass itself looks fine and hasn't leaked. If your windshield doesn't have a rain sensor, these guys may do just fine, but they have no idea how to handle rain sensors and if anything goes wrong, the customer service is horrible.

I was quoted a price of 190.00 to replace windshield. After Install was told it was 249.67. They charged 131.76 for the windshield and 110.00 for 2.3 hrs. of labor. The install was less then an hour. Budget sent American Auto Glass without letting me know. Would recommend you use anyone else. Budget and American can not be trusted. Make sure you check reviews for Budget Auto Glass, American Auto Glass LLC, American Auto Glass LlC. and from the reviews I've read don't use your credit card unless you want to be charged multiple times for the same windshield.NegativeProfessionalism, ValueServicesAuto windshield replacement

I had my windshield replaced and my experience was not great. The customer service was wonderful, why 2 stars was received instead of 1, but the finished product was VERY POOR! My car was less than 2 years old when I had to have my windshield replaced because a rock hit it and caused a pretty serious crack. Once the windshield had been replaced, there were big globs of black glue that could be seen around the edges of the windshield. The tools used to pry the old windshield up caused scratches along the edges that scratched the paint leaving it open for rust. And lastly, the piece that foes along the bottom of the windshield to prevent water from entering was not put back on my car. Again, the customer service received by the office was great but my service received was poor. Based on my experience, I will not recommend them for repairs.

After discovering that some low life had smashed one of the passenger door windows in our car, I contacted Budget Auto Glass for a quote to replace the window. They were extremely courteous over the phone and they quickly provided me with a total cost, including parts, labor, and tax. The price quoted was the price I paid; no hidden fees. They were able to get the replacement window to their shop within 30 minutes and had it repaired and ready to go about 30 minutes after that. Super fast, super friendly, locally owned and operated by a wonderful husband and wife team. I highly recommend this shop if you have a need for auto window or windshield repair. They did a great job!

I called them on Thursday afternoon about replacing a window on my vehicle. During the phone call the guy on the phone acted annoyed that I was calling and didn’t seem to listen to what I needed. And when. I asked if I could just come to the shop at a certain time he said no he would rather they come to me. Never the less we set an appointment for the next day. Their time window was “the afternoon.” The next morning I called again to get a better time frame of when they would be coming. When I called he again seemed annoyed that I was calling and said he would have the driver call me with a better time frame. The driver never called. I called again and was hung up on as soon as they picked up. I called a couple more times and no answer. The driver never showed up and the company never called me back. Absolutely piss poor service and integrity from a company. UPDATE: The driver showed up late after I left the review. Didn’t do a great job on the window and was watching his sons game on his phone during his work which would be fine however the work was bad and I ended up having to get the window redone by another companyNegativePunctuality, Quality, Professionalism, Value