Cascade Auto Glass

Had a 2 hour quote over the phone, its always nice to have an expected time frame. I showed up for my appointment they informed me it would only be about an hour and a half. I sat for 3 hours and heard the girls gossiping about customers, talking about their problems with their personal home toilet "spraying blue liquid on the wall". As it turns out those things were all more important than doing their job. It wasn't until I decided to go ask one of the receptionists if my car was done. It had been done for who knows how long and i was never notified. Not one time in 3 HOURS did anyone come in to tell me what was going on, almost like i wasnt even there. I was never notified it would take longer than expected, I was not told when my car was done, I was not told that I was able to leave, and i did not recieve an apology for their incompetence either. I think you should look into investing in better customer service representatives, especially with all of the better quality auto glass repair shops out there. Updated; after this horrible experience. A nice young lady named Sasha gave me a call right after and took 30 minutes of her time on a friday to apologize. She told me that's not how they want to run their business, let me know she's going to talk to those employees, ensured the same thing won't ever happen again, and reconciled with a customer she's never met face to face before. She is a golden example of what customer service should look like, thank you Sasha.

The installer came out to my house and removed a very old windshield that was installed previously by someone who didn't do a very good job, not from these guys. The installer was very experienced and a super nice guy! He also remedied an issue with a crackling sound that I had and he explained what causes thus and how he could and did fix that annoying sound. I've used Cascade auto glass for numerous windshield replacements in the past and have been very satisfied each time and see no reason to ever use anyone else. Thanks for the great work! Barry

We first saw this company at an expo. We had just had our windshield hit by a rock so luckily we were explained the process in person A Cascade rep contacted me and we both were on the line with my insurance. They knew exactly what to say. My deductible was waived and I made an appt to have the glass fixed. The technician called and came within 30 minutes. It was that easy. We had our other car windshield repaired the next week. They have great customer service. As a prior auto claims rep this is a great company to get your windshield fix and I highly recommend them.

Had my windshield replaced here and I am impressed with the quality of both the install and the materials. But what really put it over the top for me was the attention to detail. I had a dash cam permanently mounted to my windshield, and they took the time to put new adhesive on the mount and install it on the new windshield, and even plugged it back in for me. They also cleaned all my windows while they had it, and don't appear to have touched anything I left in the car. The office staff was friendly and helpful, and didn't take much of my time. Overall a great experience, something I didn't think possible regarding a windshield replacement. I will come back here next time I have a broken windshield.

As an insurance agent, it's important that I know the companies I refer my clients to. Cascade Auto Glass is where I refer all of my clients because they take such great care of me personally. They replaced the windshield on my Jeep less than six weeks ago, I didn't have to take any time off work, or take any time out of my weekend; they came to the office and took care of it while I was working. And then, wouldn't you know it, last week, a rock hit my brand new windshield! They came right out and fixed it so it wouldn't spread. Again, at the office. I know that with this kind of service, I can confidently refer my clients to them, and they will get the same top-notch service.

I definitely got a leave a positive review for this company. My experience was seamless. I called them. Ask them if they service my commercial box truck. They looked up the information they said they did. They have the glass within an hour. I drove in. And they were waiting for me. They did a great job. So I can definitely recommend this company. By the way their distributor is right next to them. There’s this huge warehouse where they get their glass right next to them. So the chances are if you need a glass windshield or whatever installed they can get it pretty quickly. Five star review, well deserved