Safelite AutoGlass

total frustration. Because I have a BMW with all the safety features and a heads-up display, an OEM windshield is required. Safelite confirmed that it would be installed. The appointment was set for noon to 5. At 4 pm I called Safelite and was told the tech would be at my house between 6 and 7:30. At 8:15 he shows up. The sun had set and I'm wondering if he can do this via flashlight. Then he informs me that all he has is an aftermarket window and that all the safety features may not work after calibration. I sent him home and called another auto Glass shop.

My review is related to two recent Experiences with Safelite. 1. The first experience was a couple of months ago. Everything went fine with the exception of they installed the wrong glass. They drove around for a while to recalibrate the sensors. But it wouldn’t work. So I had to spend a week without sensors and then have them come back out to reinstall the windshield. 2. I am extremely dissatisfied with my second Safelite experience. I first scheduled the appointment because I knew they would come to me. I had my truck’s windshield replaced. When I made the appointment, they told me that because of the sensors, they could not complete the install remotely. So I took time off work and drove 20 minutes out of my way for the appointment. The day before, Safelite called me and told me that because of the sensor, I needed to make sure the gas tank was at least 3/4 full. I asked them if there was anything else needed and they told me no. When I showed up, they took my keys and immediately a lady came out and asked if my tires were stock and if it had a lift. As soon as I confirmed it did, she told me that they are not allowed to recalibrate the sensors, and I would have to go to the dealership for that. She asked me if I wanted to continue with the appointment, knowing that I would need to finish up at the dealership. I looked outside and noticed my truck was already gone and being serviced, so I have no choice but to continue. The biggest frustration is the lack of communication. I spoke with them twice and not at any time did they bother to ask if my truck had aftermarket lift and tires. They took the time to call me to make sure the gas tank was full because that affects the sensors. At that time, why didn’t they ask if my truck had a lift and aftermarket tires? Instead, I had to take off work, drive 20 minutes away, Wait around for an hour, and then schedule an appointment with the dealer to do the same time wasting. The lady mentioned that the confirmation email says they can’t calibrate if there’s been any adjustments to the height of the vehicle, but I looked through that confirmation email and it said nothing about that. I asked her why they don’t call to inform their customers and she said that it would take too much time. But it’s obvious they would lose out on revenue if they did that. Don’t use Safelite. Go to a small business shop instead.

I had a wonderful experience with Julio. He did an outstanding job on my windshield. I hope that he gets an award or a raise. He knew exactly what to do, offered great conversations, and treated the customer with outstanding respect. I offered him some water so he could stay cool on a warm day. His customer service was out of the park. I hope that this gets back to him. From my point of view, he is an amazing employee that you are lucky to have! Thank you Julio and thank you safelight!ServicesAuto windshield repair, Auto windshield replacement

I hate to complain but I can’t help myself here. I asked for OEM glass over the phone and received aftermarket glass. I didn’t speak with my insurance as Safelight did all the talking with my insurance. I booked my appointment expecting the OEM glass and I was soon disappointed when I showed up back at my house where the replacement was taking place and the job was being finished. When I showed up, the technician said “it’s all ready to go” and then pulled the large suction cup off of my windshield and gave me the keys. I asked the technician “I was told I’d get the OEM glass with the mustang logo on it, the way it comes from factory. Is there any way we can get the OEM glass I requested, even if it costs me more?” He said “honestly, it’s not a big deal. Just put a sticker over it.” I replied “I would but it wouldn’t look the same. I believe I paid for the OEM glass and if not, I believe I still requested it.” I ended up telling him it’s not a big deal and I’ll figure it out. He collected my payment and got in his van. Then I got in my car. When I got in my car, I saw multiple things wrong. The mirror ornament I had on my mirror was broken and the rear view mirror itself was in the cup holder. Not on the windshield like it should have been. There was strands of the old window sealant on my seats and center console. The interior hadn’t been vacuumed one bit and the exterior glass wasn’t cleaned but the receipt said otherwise. While the technician was driving away, I noticed he had left his tools in my car. So I grabbed them and ran after his van to give them back to him. He said “thanks G, you’re a lifesaver bro” then turned off of my street. When I returned to my car, I started to notice more things popping up. Perhaps the most shocking thing I found was a sticker that I kept at the very bottom of my center console, on the dash. When I looked, I saw that my center console and my glove box had been completely ran through. He could have easily stolen something. Another thing I discovered was a series of sealant marks on my paint. I called and complained about everything. The assistant manager told me he’d call me back later that day before closing. I received a call shortly after from the same technician who originally replaced my windshield saying he was on his way to put my mirror on and he claimed he put it on but it must’ve fallen off. This was unlikely. I didn’t receive a call back from the store manager so I called back at 5 and he told me to come into the store the next day. I took photos of the things that stood out in my car before cleaning it up. I took my car in the next day (today) and met with the assistant manager. He didn’t seem to want to talk about his employee going through my belongings and he shot down any claim I made. He said “I have 20+ pictures of this car in the file and I’ve been in this industry for 8+ years. I’m pretty sure the technician clipped on the mirror wrong and it fell.” The only thing is, I barely put it on and it was still hard to take off without a decent amount of force. There’s also the fact that there’s almost no way it could have fallen and landed in the rear cup holder the way it did. The manager offered to vacuum the interior for me, clean the glass for me, and get off any sealant on my paint. He told me to talk with my insurance about the OEM windshield because “they’re the ones I talked to.” I didn’t talk to insurance, I only talked to Safelight and told Safelight the windshield I wanted. He brushed off what I had to say and still didn’t want to see my pictures and he didn’t care to talk about his employee going through my personal belongings. I agreed anyway. While I waited in the lobby, I heard them start to mumble to each other and laugh. I could only make out the word “mustang” before the front desk lady came up to the glass with a smirk and closed the glass window so I couldn’t hear them and then they continued to talk. And she kept looking over at me through the glass every now and then with a smug grin while talking. I hate to overreact but this is unprofessional.

I've always used SafeLite - it's the name you can trust. Not in Meridian. Paid to have my windshield replaced. An hour later, I took my first drive with my brand new windshield and it cracked the entire way. The tiniest chip and my windshield cracked top to bottom - it's worse than the original crack I was replacing! Management isn't standing by their warranty and is saying it's "new damage." The techs (both the original and the warranty tech) were both so nice and personable. This is a massive management fail. Now I'm out another $100 (I paid to have the wipers replaced as well - so this will be $260 total and using my insurance twice). I'm going with another company though - why use a big company if they don't stand by their work? That chip is less than 1/12 of an inch. It wasn't even a rock - it was a tiny piece of gravel. If the windshield broke that easily, I don't know how any windshield will survive. This was poor work and they don't care - just make the customer pay. I get that mistakes happen, but they should hold to their warranty. Trust just went out the window!

Terrible , I mean HORRIBLE experience with this company. Had a crack super small and then once the technician was finished with the work it didn’t even look like she did anything, and the crack got bigger! I called to explain what was going on to safelite, the lady on the phone was RUDE! Very sarcastic, kept interrupting, and no care in the world. She was not professional by any means. I WILL NEVER USE SAFELITE EVER AGAIN. They told me that if the glass breaks while they are repairing it, they will ONLY reimburse the cost of the repair which is 75 bucks , even though it’s their fault why the crack got worse after they supposedly fixed my windshield and I’m responsible for the 1149.00 they estimated for my windshield replacement. So IM GOING TO another company. I see why there’s an entire Reddit group of complaints from safelite saying they’re the dollar store of the glass companies.