Safelite AutoGlass

Margherita was running ahead of schedule so she called to make sure it was OK with us for her to arrive early. On arrival she carefully reviewed our windshield damage and discussed the repair process before presenting a work order for my signature. She performed the repair quickly and efficiently and reviewed her work with me on completion. Thru ought the process she was friendly, careful, and respectful of our property. It was a pleasure to meet her and to receive excellent Safelite service.ServicesAuto windshield repairPrice assessmentGreat price

Terrible , I mean HORRIBLE experience with this company. Had a crack super small and then once the technician was finished with the work it didn’t even look like she did anything, and the crack got bigger! I called to explain what was going on to safelite, the lady on the phone was RUDE! Very sarcastic, kept interrupting, and no care in the world. She was not professional by any means. I WILL NEVER USE SAFELITE EVER AGAIN. They told me that if the glass breaks while they are repairing it, they will ONLY reimburse the cost of the repair which is 75 bucks , even though it’s their fault why the crack got worse after they supposedly fixed my windshield and I’m responsible for the 1149.00 they estimated for my windshield replacement. So IM GOING TO another company. I see why there’s an entire Reddit group of complaints from safelite saying they’re the dollar store of the glass companies.

I had a wonderful experience with Julio. He did an outstanding job on my windshield. I hope that he gets an award or a raise. He knew exactly what to do, offered great conversations, and treated the customer with outstanding respect. I offered him some water so he could stay cool on a warm day. His customer service was out of the park. I hope that this gets back to him. From my point of view, he is an amazing employee that you are lucky to have! Thank you Julio and thank you safelight!ServicesAuto windshield repair, Auto windshield replacement

My review is related to two recent Experiences with Safelite. 1. The first experience was a couple of months ago. Everything went fine with the exception of they installed the wrong glass. They drove around for a while to recalibrate the sensors. But it wouldn’t work. So I had to spend a week without sensors and then have them come back out to reinstall the windshield. 2. I am extremely dissatisfied with my second Safelite experience. I first scheduled the appointment because I knew they would come to me. I had my truck’s windshield replaced. When I made the appointment, they told me that because of the sensors, they could not complete the install remotely. So I took time off work and drove 20 minutes out of my way for the appointment. The day before, Safelite called me and told me that because of the sensor, I needed to make sure the gas tank was at least 3/4 full. I asked them if there was anything else needed and they told me no. When I showed up, they took my keys and immediately a lady came out and asked if my tires were stock and if it had a lift. As soon as I confirmed it did, she told me that they are not allowed to recalibrate the sensors, and I would have to go to the dealership for that. She asked me if I wanted to continue with the appointment, knowing that I would need to finish up at the dealership. I looked outside and noticed my truck was already gone and being serviced, so I have no choice but to continue. The biggest frustration is the lack of communication. I spoke with them twice and not at any time did they bother to ask if my truck had aftermarket lift and tires. They took the time to call me to make sure the gas tank was full because that affects the sensors. At that time, why didn’t they ask if my truck had a lift and aftermarket tires? Instead, I had to take off work, drive 20 minutes away, Wait around for an hour, and then schedule an appointment with the dealer to do the same time wasting. The lady mentioned that the confirmation email says they can’t calibrate if there’s been any adjustments to the height of the vehicle, but I looked through that confirmation email and it said nothing about that. I asked her why they don’t call to inform their customers and she said that it would take too much time. But it’s obvious they would lose out on revenue if they did that. Don’t use Safelite. Go to a small business shop instead.

total frustration. Because I have a BMW with all the safety features and a heads-up display, an OEM windshield is required. Safelite confirmed that it would be installed. The appointment was set for noon to 5. At 4 pm I called Safelite and was told the tech would be at my house between 6 and 7:30. At 8:15 he shows up. The sun had set and I'm wondering if he can do this via flashlight. Then he informs me that all he has is an aftermarket window and that all the safety features may not work after calibration. I sent him home and called another auto Glass shop.

First ever experience with a cracked windshield, I needed the whole thing replaced and recalibrate because its a 2020 with a camera attached to the windshield for safety features. Scheduling online was super easy. Everyone i talked to was really friendly and positive. They set clear expectations and in the end exceeded those expectafions. They even stayed open late to ensure that everyone that scheduled service that day, was fully taken care of. That commitment and dedication and all around stellar service. They even let me know when they had some cancelations so I could get in early. service was quick and efficient, they took care of the whole thing and I can tell its quality work. I would highly highly recommend safelight any day of the week.