Hotshots Auto Glass

I called Hotshots at 9:04am. I got a voicemail that said leave a message or text that same number and leave a detailed message of my repair needs. I thought to myself, "I'm probably just wasting my time." I mean, I've never thought a business that said it opened at 9am would direct me to a voicemail. Within 5 minutes my call was returned, my details were taken, and by noon my windshield was repaired with mobile service. Nate, the owner is a good and honest person. Although I don't want to have to do windshield repair again, Hotshots is the first and only place I will call if the need were to ever arise again. Thank you sir for your kind, honest, friendly, and very reasonably priced repair. I only gave your business 5 stars because 10 stars was not an option 😀. Sincerely, Russ Nagel

The owner provides exceptional customer service! My initial install was great, they installed my new windshield the next day and provided mobile service. About a month after the install my rearview mirror fell off of the windshield after a long hot day. I was shocked, I had never seen this happen before. I called Hot Shots and the owner came out the next morning. The glue that was installed by the windshield manufacturer was faulty and the manufacturer does not offer a warranty on their product, so Hot Shots just took care of it! They removed the faulty glue and repaired my mirror. They reapplied the glue a few times just to make sure it was perfect. They did a great job and I really appreciate the level of service that they provide to their customers. This is the second windshield I have purchased from them; I have used other companies in between, but after my experience I will be their customer for life and I recommend them to everyone. Thanks guys!

I had an appointment for the afternoon to get a rock chip repaired. They were running late so the tech called me to let me know they would be a bit later than expected. They also ended up giving me the rock chip repair for free since they were later than they stated they would be. Even though I spent my entire afternoon waiting for them their sincerity and caring attitude about the importance of my time was worth waiting for. There are so many companies that don't have this kind of work ethic anymore. I will highly recommend hotshots to everyone for any product or service with confidence knowing that those I care about will be taken care even when "life" happens.

Hotshots has got to be the one of the best companies I've ever dealt with, period. They installed a windshield and rear window for a classic car that I own and to be honest I think under charged me for the work. Do to the nature of old cars and using new reproduction gaskets they never go in that easy. But after two different windshields and a decent gasket that I provided they got the windshield installed leak free. They also installed the rear window which did have a few leaks but in their defense they did it in the winter and the rear window didn't have a gasket from the factory only a butyl rubber bead. When it got hot the window slid down but they came out as soon as my wife called to fix it. Any window new car or old I know who I need to call.

I have tried getting a hold of Hotshot on multiple occasions for a year now about a rock chip in my windshield. I called five times in one week and left voicemails, by the next week their voicebox was full. I never received a call back, which brings me to present day googling their business and it shows they are open and even responded to a bad review of not being able to get a hold of them. They responded with apologies, and added their phone number, which has been disconnected. Hotshot was highly recommended to me when i needed to replace my windshield, and I was not disappointed with their service. However the lack of communication and disregard has changed my entire perspective of this company.NegativeProfessionalismServicesAuto windshield replacement

Excellent Service!!!!! One of the last small business auto glass shops in the area so I was happy I had them replace my pitted auto glass instead of going with one of the big companies that uses cheap aftermarket glass. Hotshots uses the best glass out there. Just like factory glass, only better because they will repair rock chips for free. I called them expecting to have to wait a few days for them to get the glass and fit me in, but to my surprise they had the glass and replaced it the very next day. The owner of the company actually called my insurance company with me and stayed on the line to explain my situation and walked me through the entire process. Made it so easy and painless. You can't get better glass, better prices, or better service anywhere else. No hidden fees like the other guys. The price quoted was the price I paid, period. I will only use Hotshots Auto Glass from now on for all my auto glass needs and HIGHLY RECOMMEND you do too.