Kentucky Auto Glass

After repeated frustrations with Safelite, I came to Kentucky auto glass. What a difference! Everybody I talked to, Justin, Mike, Joe and particularly Tara, was extremely responsive, friendly and professional. They were very accommodating and helped me by replacing my windshield adjusting to my rather tight schedule. Needless to say, they also did a stellar job replacing my windshield! All the seals looked like new, and they even mounted my dashcam back in place! Impressive customer service. I can only recommend them! Don't think twice, you'll be very pleased! Thank you guys, keep up the great work! 👍🏽

Hands down the BEST and most professional company I have had any experience with! Yesterday, my windshield randomly cracked completely across due to the extreme cold weather and nigh heat from my defroster. I called my insurance company immediately. They recommended safelite… I scheduled an appointment with them but quickly turned right around and canceled that appointment and called Kentucky Auto Glass instead! And I am SO happy I did! I spoke with Sean (Shawn? - not sure on spelling) several times in length yesterday morning and he was SO professional, informative, considerate, kind and overall SO HELPFUL! He scheduled an appointment for me right away and was even going to have it replaced within hours on the same day, but we decided that today would work best due to icy/snowy/cold weather and timing. Overall, I could not be more pleased with the absolute first class professionalism of this locally owned company and their INCREDIBLY KIND & professional technician who drove far away from Lexington and all the way out to my house at 10 am in 20 degree weather. He called me, showed up on time, answered any and all questions I had; he was polite, professional and had my new windshield replaced within an hour! WOW! Just absolutely amazing! Donnie was my mobile technician and has 31 years experience. I highly recommend him for your glass work/repairs & replacements! I am so THANKFUL for this AMAZING & PROFESSIONAL company and of course, Donnie and Sean! Everything they do is timely, professional, experienced work and pure honesty along with showing up with a smiling face and complete helpfulness! Thank you, Donnie & Sean from Kentucky Auto Glass for everything you have done SO quickly to replace my windshield and have me back on the road driving safely again in an hour! 10/10 would HIGHLY RECOMMEND this company and I will definitely be a lifetime customer! 100% the BEST business ever! No one could even compare to their work! Thank you so much again! - Hillary KendrickPositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement

Where do I begin... First, I had recently got my windows tinted and I believe when the guy did it, he somehow messed my seal up around my rear window on my car. Well I had called around SEVERAL places and everyone told me the same thing, that I would have to replace my window (which was perfectly fine just the seal broken) but not Kentucky Auto Glass. When I called I was greeted with a friendly guy who was very knowledgeable and attentive, he even gave me a cheap quote that was down to the cent. 👍🏾 They order my part which came in the next day and Nic (very friendly and informative) the technician came and resealed my window in no time. I am now a lifetime customer and would recommended everyone to try them out. You’ll be a fool if you don’t! 😀 Oh, last but not least they have a LIFETIME WARRANTY!! 👏🏾👏🏾PositivePunctuality, Quality, Professionalism, Value

My Rear windshieldled broke on me tryng to load stuff into my trunk. Safelite said $315.00 to replace. So i called bluegrass auto parts in lex they had one for $65 and ky autoglass was going to install that for me for $100.00 all inclusive. When bga tried to pull theirs after I paid them it broke. Mike the owner said to bring it over, no charge, and he himself put collision wrap over my rear that was just a hole (after my clear tape job let go on rhe highway) for free!!! They are installing a rear windshield glass for me tomorrow 8am !! Their price?: THEY SAVED ME OVER $100.00 from the safelite online quote!!!!! If you havent talked to Dionne and or their other friendly female office manager and or Mike the owner of KY autoglass.......Youll wish you did! When you learn how they operate. They are the best people and glads business i have ever encountered.. Hands down.

We had THE BEST experience with Kentucky Auto Glass! From the first few moments of the conversation to the final touches our technician, Daniel did before leaving - 10/10 would recommend! When I first spoke to Mike over the phone, he gave me a prompt, accurate, and affordable quote including all service fees and taxes! I stress this because I received five quotes prior to speaking to Kentucky auto glass and none of which gave me all inclusive pricing until I requested it. I chose them without a second thought because of this honesty! Not only did they get my husbands car window replaced, they did it with in the day! Daniel was polite, extremely professional, and I could tell took pride in his work. I truly appreciate you guys, I will absolutely recommend to anyone looking for auto glass repairs!

Unprofessional appearance, substandard performance. On January 27, 2021, I contacted Kentucky Auto Glass and made an appointment to replace my windshield on February 2, 2021. This was an insurance claim, so all paperwork was completed prior to my appointment. When I arrived in the morning, I apparently interrupted the manager's morning smoke break, because he approached me, lit cigarette in hand, and ushered me into the office. I wore a mask, he did not. Despite this unprofessional conduct and appearance, I proceeded in the hope the service would make up for the initial impression. I was wrong. The manager informed me that my glass windshield had not arrived, and wouldn't arrive till 2 PM that day despite the fact that I had made the appointment 5 days in advance. I agreed to wait till 2, because at this point I wanted the work finished by the end of the day. At 2PM The manager called to say the windshield had arrived, but was the wrong one. When I arrived at 4:15PM to pick up my vehicle, the same manager told me that maybe on Thursday they could have my windshield fixed. I promptly fired Kentucky Auto Glass, informed my insurance company that I would not be using Kentucky Auto Glass to replace my windshield, and took my business elsewhere.NegativePunctuality, Professionalism