Mel's Auto Glass

Live in Dayton and they come up when you google windshield repair, they don't even provide service here, only in Cincinnati or Northern Kentucky is what I was told when I called. Not to mention they wanted $250 just to reseal a windshield.

I had a great experience using Mel's Auto Glass! I filed a claim for my windshield through Statefarm and Mel's customer service was quick in scheduling and making sure I got the exact wind shield that I wanted! Alan the technician came out the next day and did a great job with the repair! He even moved my stickers from the old windshield to the new.

Excellent customer service! I needed the windshield replaced while I was at work. They got the job done in the time frame they promised and submitted my insurance paperwork for me. Fantastic work!

Worst customer service I have ever dealt with. I would not recommend this company to anyone. Scheduled an appointment, called me around 2pm to confirm appointment, 2 hours later they called back and said they didn't have the windshield, it was in Cincinnati and didn't have time to get it. My wife called off work to sit at home all day and wait for them, when i asked the lady why schedule and appointment she said "its not my fault". Was told Mel or Lisa would call me about 4 times about the situation. Stay away.

Made an appointment for the next day at 10:00 via telephone for windshield replacement and was told it would take about an hour. I arrived at 9:50. At 12:20 I asked the status of my car. When they came back they said it was being brought around now. I asked if there was a reason it took so long. The answer was they'd made a mistake in scheduling and my appointment was actually 11:00. The next time I hope they tell the customer what's going on instead of letting them get frustrated and angry while hoping they don't ask why is it taking so long!

Unfortunately, we had a few trucks broken into and windows shattered. We called Mel's and they came right out and fixed them all in one day. We are used to providing great service, but seldom do we receive it. This was a "Wow"... I'm not sure if any other glass company could have fixed this many windows in a short time such as this. Thanks Mel's!!!