Payless Auto Glass

I scheduled my work through insurance on a Friday and I was told to arrive by 8:30 which I did. I sat there all day watching car after car arrive after with their repair or replacement complete before mine. Then I was told that they couldn't find my window. I had to go back the next day. They did a poor temporary replacement with wrap. I sat there on Monday for several hours again. The replacement window was good but they neglected to vacuum or clean up. I've used them several times for cracked windows or the windshield . I was not very happy with this time. I'm not sure I'll go back again.

Place is an absolute joke. The lady just took me off hold while having a conversation with her boss and was talking about what the job entailed. She told me you have to replace all the glass for the back of my dodge window and it would be 950$ , when i got an online quote for 355. During the conversation she was having with her boss while i was "on hold" she said it was 400 and they could just replace the left side that was damaged but to replace everything. Payless autoglass is a bunch of liars and frauds. Do not go there!

I'm disappointed. My body shop used Payless for a windshield replacement and we literally had THREE windshields that were scratched. Most likely a supplier/warehouse issue, but the issue is that neither installer (there were 2) who came out noticed the scratches on the glass, they just installed without even examining the windshield prior to install. I kept the last scratched windshield because I couldn't wait any longer. The last windshield installed Payless forgot the upper gasket on my car, fortunately it's water-tight but I can't say I'd recommend these guys, they are too busy and got too much going on. Ordered the gasket from my Acura dealer, installed it, and am moving on.

I was on my way into work this am and sure enough a rock hit my windshield. A good 3 in. diameter circle I'd guess... My daughter is due to get her license tomorrow and we all know CT DMV will not allow a cracked windshield. I called Payless as soon as I got to work and I spoke with Steve. He was a pleasure to deal with. He listened to my situation, told me to bring it right in. He contacted my insurance for me, and 2 hours later my car was ready for pickup. My car was just as I left it with a clean new windshield that appears to be exactly what I had and they even cleaned my rear view mirror and re-stuck my oil change sticker. I will recommend Payless Glass to anyone I speak with that needs glass replacement. Steve, thank you for your fantastic customer service!!!

We had the front drivers side window replaced in an Audi A4 and not only did they break the door handle on the interior of the door, not even 3 months later the window wiring is now completely fried and the window will no longer go up or down! Called the company and they said that there was nothing they could do. DO NOT USE THESE PEOPLE, not only did they break multiple things in the door they refuse to help with the problems that are now happening because of a botch replacement job. thank god I have a cousin who is an Audi mechanic or we would be royally screwed!! I repeat please do not use this company unless you want more things wrong with your car than you had to begin with!!! if could give no stars I would.NegativeProfessionalismServicesAuto side window replacement, Auto windshield replacement

Prepare to wait. Customer service very unprofessional. The place needs new management. Got there at 9:30am it’s a first come first serve kind of deal. Sat there all morning, work was finally done around noon. Had some scuff marks in my car from the employees installing the glass. There was small shards of glass on my door panel, seat, and the floor, my windshield wasn’t crack. I guess when they cut the window off ( I watched them do that) small pieces of glass sprinkled everywhere. I have children. The least they could of done was vacuum the mess they made. Super disappointed