Safelite Auto Glass

Called and scheduled repair for my windshield. Here was my experience: Appointment 1 - they called and cancelled the night before (weeks later) Appointment 2 - waited for an hour and a half only to be told they didn't have the right windshield (weeks later) Appointment 3 - Waited for 30 minutes, only to be told they ordered the wrong one They were supposed to call when they got the right one in, but after three weeks I don't think it's going to happen, and at this point I don't feel good supporting a business that has such poor customer service.ServicesAuto side window replacement

Safelite is an incredibly difficult place to do business with and is even harder to write a review for. The safelite store in Jonesboro deserves about 10 or 20 stars. They do exactly what they say they will do, and they do an unbelievably great job. HOWEVER Safelite---THE COMPANY--- is a nightmare with the worst management I have seen in 60+years on this planet. I own my business...if I managed the same way Safelite does...I would have to file Bankruptcy at the end of the month. My specific experience: Broken commercial motor vehicle Windshield. Called insurance company-- "No problem ,call Safelite" they said. Called safelite everyday for 2 weeks. Spoke with people all over America. They gave me 14 different promises...but no repair. So I got in the company pickup and drove over to the Safelite office here in Jonesboro, AR. "We will replace it next monday" And they did. 1 week later Safelite called me---- "We need a specific number from the insurance company SO we can bill them for the service we provided" Safelit said. The insurance company never said anything to me about any reference number and I don't know how to get one and the insurance company now does not know what Safelite is talking about. My conclusion:::: Call Safelite if you want to talk. Call a local window company if you want a windshield in your vehicle.

This was an absolute joke and a waste of my time. I had an appointment scheduled five times and each of them failed. 1 no one showed up at my house 2 no one showed up at my house 3 dropped it off at the store, didn't have the right materials, I was told someone would call me and they never did. 4 someone scheduled me an appointment and the time didn't work out. They didn't call me to ask me or anything. 5 no one showed up at my house If you call Safelite, they can't get a hold of the local shop and the local shop will not call you. What an absolute waste of 2 months of my time. Waiting on a windshield to get installed. I hope the other locations are better, but this Jonesboro location is no good. The time I took the vehicle up there. The poor guy was working by himself, his manager wasn't there and everyone else called in on him. It was just him. He couldn't do anything to help me.

This is the worst experience I've ever had. The tech wasn't able to log into the system. The manager was rude and grungy looking. Was more focused on watching tv and making googly eyes at whoever the woman was in there with him. The didn't put my antenna back on the truck and im now missing a piece of trim on the top of my truck. And when i try to call the shop to get it back I get an automated system. You can't talk to an actual human. And when I did finally talk to a human they kept trying to schedule me a warranty appointment to retrieve my trim that they took off. I will never use this company again. WORST EXPERIENCE EVER

Had my windshield replaced on June 4th the repairman done a great job. Told me my windsheild was covered under a lifetime warranty. Yesterday 6/25 , my windshield was hit by a rock . I got ahold of safelite through online chat bc customer service number kept hanging up on me for them to tell me this was not covered under warranty. I mean come on people I just payed 487 dollars to have the windshield replaced, now you want to charge me $285 + tax for a repair the size of not even a dime. Highway robbery. The warranty FYI only guarantees the integrity of the glass the company uses for defects.So aggravated found a place in the town I work to fix the chip $45. Make this make sense and they come to my work to fix. I would give safelite 0 stars. Come on Safelite do better on them prices and get your phones fixed.

If you ever need a windshield replaced I do NOT recommend Safelite. They didn't seal my windshield properly and gas fumes were getting into the cab of the car. Thankfully after many hours and days Honda of Jonesboro figured it out and told me to get ahold of the windshield company for a reimbursement on the diagnostics fee that i was charged. Not Safelite not reimburse me for the cost of the diagnostics but they could void the warranty of the windshield just because I took the car to Honda to figure out the gas fumes problem but they was being "nice" and not voiding it. Customer service said the Warranty was fine unless Honda was to touch the windshield(which they didn't). Safelite is a joke.