Safelite AutoGlass

Insurance required me to use Safelite, which was fine to me. What a disappointing experience. Set a time and date, arraigned my day for tech to come to my house to replace my windshield. The appointment time came when I was informed that mobile replacement wasn't available that I would need to reschedule to go to shop. Ok. Go to shop the next Saturday, get window replacement. As I inspect the work I notice a chipinthe drivers side pillar. After discussing it with the tech, he accepted responsibility said the manager would call in a couple of days to arrange a paint repair. Two weeks later... nothing. I guess I have to chase them down to get this resolved. Safelite = just another hack business.

I have had safelite replace two windshields on older cars at my residence and that has been a great experience - super easy and no issues, great installs. My newer car has a more complicated windshield and needed to be fixed in the shop. Unfortunately they ordered the wrong windshield and didn't realize this fact until I had waited two hours and it was installed. So I had to come back and get a new one installed. They took care of it, and I'd just chalk it up to a fluke, but when I was waiting in the lobby two other people had gotten the wrong window ordered. Pretty frustrating to have to take another 2+ hours out of my day to get another windshield put in. Not to mention a waste of the company's time and materials. Maybe more quality control on ordering is needed. New install looks and works great - so no issues with install.

Make an appointment and waste all day waiting for a car when nobody will work on it. Throughout the entire day I called 12 times to get updates... Not one time did they answer the phone. At the end of the day I got my car back with the same cracked windshield because they still didn't any work on it. This was the second time Safelite has had such poor service and I asked my wife not NOT schedule here, but because it was my insurance's default glass repair shop she did anyway. Now it is proven to her as well that you just shouldn't do business with Safelite! Even the one in the past that I waited for had trim issues. Just BAD service all the way around!

I had an appointment on June 20th for Safelite to come replace my windshield at my house. The window for my appointment was 12pm - 5pm. My technician was Sebastian. Around 4pm, the van showed up. When they called, I answered and they immediately hung up. They drove off and didn’t return any of my calls. I called support who gave me the contact information of the shop manager who also didn’t return my calls. It feels like a scam that you prepay for these services online and then they show up and disregard your time by flaking. Next day update: They rescheduled my appointment to June 24th without contacting me regarding this scheduling change. I received no email, text, or call. I found out by looking up my reservation online. Additionally, they are charging me an additional $75.25 that is not clearly explained. What a pathetic excuse of a business.

TLDR: Took 4 appointments to fix my windshield and they broke a $200 windshield part. First appointment I had with them wasn't their fault, the windshield they had for my car had a manufacturing error, a smudge in between the glass, but they were kind enough to point it out (albeit 30 minutes after I dropped off my car) and reschedule the appointment. Second appointment, a couple months later, there was an insurance mixup so instead of me paying $1500 it was going to be $2400, so we rescheduled for a month later. Third appointment, I told them my story of how I kept having to come back and they assured me everything would get done. After ubering home they call me saying they inputed the wrong car into the system and they had the wrong windshield so I uber back and reschedule the appointment. Fourth appointment everything went smoothly, they even gave me a free wiper blade to cover the cost of my uber BUT I come back home and see they broke a plastic/rubber seal piece on the side of my windshield. I didn’t want to deal with them so I just had it replaced for $200. Car: Land Rover Discovery Sport Distance: 25 minutes away The replacement itself was good, with them transferring the express toll sticker well. Just know you'll waste a lot of time while waiting for them to actually do the job as well as if they break any car piece during the installation, they won't tell you about it.

SAFELITE DAMAGED MY CAR, LIED TO ME, AND TRIED TO COVER IT UP. Plain and simple. Needless to say, only go to this location if you are fine paying for their damages to your car and want to be yelled at and lied to. Sounds fun right? Let’s get into it. The short version: One of the technicians from Safelite hit another car with mine and tried to cover it up. I dropped my car off in the morning, parked right in front of their building with no scratch on the front left bumper. When I arrive to pick up my car, I immediately notice the scratch on the front of my car, it’s very obvious. The photo without the scratch was taken over a week ago, and the one with the scratch was taken in the Safelite parking lot. The long version: Of course, I ask them about the mark because it wasn’t there when I dropped it off. Mistakes happen and it doesn’t look like a ton of damage, I just wanted for them to make things right because this clearly happened when one of their technicians moved my car from the parking lot to the garage. Marks like that, ones on the front left bumper only happen when you are backing out of a spot, turn the wheel too early and hit/scrape another car. This doesn’t happen by a car running into you, not where I was parked. The front of my car facing the store and the technician had to back out, reverse to the right, then go around the building to get to the garage. The EXACT way you would hit this part of the car. It’s not rocket science. Okay, now to the cover up. I ask the technician about the mark. We go to look at it in the parking lot and as soon as he sees it he asks me to follow him to the garage. He pulls up the pre-inspection photos… and what do you know? There’s a photo of my car damaged “before” they touched it. EXCEPT THE PHOTO IS IN THE GARAGE. They had to drive it to get into the garage, where the damage most definitely occurred, then they take photos of the damage they did and said it was “pre-existing damage” and they aren’t liable for it. Insane, right? I may look dumb but I assure you, I am mostly not. So I ask for the manager to help clear things up. Enter the manager… Props to him, because he could win #1 at the gaslighting world championships. This man could cheat on his girlfriend right in front of her, then gaslight her into thinking she’s the problem and she’s lucky to have him. Real piece of work. He tried explaining to me that it was IMPOSSIBLE for his techs to do damage to the car because their district manager was visiting the store this morning. Okay??? He then says, “Grocery stores aren’t liable if a shopping cart hits your car when you are in their parking lot.” Yeah, but the grocery store WOULD be liable if an employee was driving your car and hit a grocery cart with it. Then he went on to say, “We have time-stamped photo evidence that your car was already damaged, it couldn’t have been us!” Oh brother… the picture was taken in the garage after your technician drove it, it most certainly could be them (spoiler, it was them). THEN he says “what would we have even hit? No cars exist that are black AND white?” and “If we hit another car, how come no one else complained about having damage?” and they could have easily hit a tire, which wouldn’t really show damage to the other party’s car, or the other unlucky person simply didn’t notice it. He continued to try and gaslight me until he decided the conversation was over. Of course, they don’t have security cameras, too convenient when you are lying about damaging customer property. I know this damage isn’t insanely bad, but the way the manager treated me and tried to make me feel stupid for damage that happened by one of their employees was very unprofessional and rude. I will be putting in requests for traffic cameras to get as much evidence as I can as I will be pursuing this as far as I can.