Safelite AutoGlass

Safelight came to me remotely to replace my windshield and did not replace mirror covers. Had to have them come back out on a "warranty service". Find out they put the 'windshield' and had to order another. New one came in and I had to go to the shop to replace. Looks like they did not replace the windshield, but rather put new covers on the mirror and wires. Was promised a tank of gas for my troubles and that did not happen. There is a 'chip' in my ceiling material from where I hear a hissing sound when I drive. I am having difficulty getting a hold of anyone at the store.

After filing an insurance claim and having Safelite recommend by my insurance company I gave them a call. Figuring that because it's a national company it would be fast and accurate. The first booked appointment was pushed back because the replacement windshield was damaged. The second appointment was serviced by a fella named Eric. Due to my schedule I was out of town for the appointment. He called me to ensure that he could access my truck. After he left I received pictures from my neighbor of the shoddy work (pictures) done. I called and talked to the manager, Charles, who has set me up for another appointment later this week. As of right now Eric should be on his way back to make sure that my truck is at least waterproof until it can be fixed properly. Hopefully I can update this review with a happier end to the story.

Do not use Safelite for your windshield/window repairs. Worst experience ever. I had the windshield of my 2022 Honda pilot replaced on 01/10/22. The wind noise from the replacement is horrible. The vehicle sounds nothing like it did before the repair. They have replaced it two more times and still can't figure out what is causing the noise. On Friday, 02/04/22, they did a replacement for the third time. The condition they returned my vehicle to me is atrocious. Both my insurance company and I have called Safelite several times. My insurance company called them 02/04 after the last repair and was told someone would contact me from the company on Monday. No one called me, so I called them. I spoke with two separate people and was told the manager of the shop would call me. No one called me again, so I contacted my insurance company again. They called Safelite again and was assured the district manager would contact me today by the end of the day. So far I have not heard anything. This is unacceptable and infuriating. The sealant is visible inside my car. It looks like there is hot glue around the windshield. One of the windshield wipers hits the side of my car now. The sealant is messed up on the top of the windshield, they got black sealant all over the paint of my car, and the original issue isn't even fixed! Do not even consider using them for your repair.ServicesAuto windshield replacement

Would not recommend. Safelite replaced my husband’s front windshield on his Mercedes G550. When a round of storms hit the area rain leaked through the windshield and caused 13k worth of water damage mostly electrical to his vehicle. The store originally assured us the repair cost would be covered due to their technician’s negligence during installation after sending one of their representatives to the repair shop to “investigate “. The district and regional manager went back out a week later to the dealership to examine the window again. They then decided that they won’t cover the cost of repairs due to silicone being present. They stated that the window had to be replaced after their initial installation which is totally false. Then the representative told us the silicon could have been present when the Safelite technician originally did the install but he just didn’t know or able to recognize silicone. Once again not our fault their technicians are not properly trained. Now they are refusing to pay for repairs. I’ve called their corporate customer care line and the customer service agent telling me that the district and regional manager are corporate. I’m just amazed at how this company is insulting my intelligence and refusing to take responsibility. Not to mention they came and removed the windshield from the truck and now my vehicle doesn’t have a windshield.

Extremely Disappointed – Poor Workmanship and Unprofessional Behavior In May 2023, I had the backglass of my Ford truck replaced at the SafeLite in Columbus, GA. Since I work from home and rarely drive the truck, I didn’t notice any issues right away. However, when I recently opened the vehicle, I was hit with a strong mold odor and discovered the rear floorboard carpet was soaked—right below where the new backglass had been installed. I checked all windows and found no other leaks. I attempted to schedule a warranty appointment online but was directed to call. After leaving a message, I received a callback and was scheduled for a technician to come to my home (we’re 45 minutes away) due to the mold odor. But on the Saturday before the appointment, I received a call saying the notes were unclear and I’d need to bring the truck in instead. After multiple calls and pushback, they eventually agreed to send a tech to us. The technician confirmed water was entering the vehicle but couldn’t determine the source—though he suspected it wasn’t from the brake light. A week later, following heavy rain, the carpet was soaked again. This time, I personally discovered a 1/4 inch gap beneath the center of the rear window—clearly missing sealant. I brought the truck back to the SafeLite location and showed the manager. At first, he blamed a screw, until he realized the same screw placement existed on the original glass with no issue. A water test confirmed the leak was at the seal. The manager then disappeared for 10 minutes, returned, and asked when the install was done. He claimed the warranty had expired after one year—but couldn’t show me anything in writing. When I asked for his name, he refused and walked away laughing. Completely unprofessional. SafeLite’s poor installation caused water damage, mold, and rusted seatbelt brackets. Despite confirming the leak, they denied responsibility and showed zero concern for the health risks, vehicle damage, or customer care. What I’m requesting: Free re-installation of the backglass Compensation for mold cleanup and damaged interior Written copy of the actual warranty policy Formal review of the manager’s conduct I’m beyond frustrated with this experience. I expected better from a national company.

Can I just start with Disappointed? All I needed was a quick windshield repair for a rock ding on my truck windshield. We've all had them and know they are not perfect, but when done right, they do a decsent job saving the windshield and hiding the damage pretty good. Unfortunately, the repair only works when the glue is applied correctly. It is not a 5 minute fix, which is exactly what this place did to mine today. They pulled my truck back and I guess all they did was squeeze some glue over the damage and hope for the best. The end result was an improper repair that was more noticable after the repair then before. After telling the guy at the reception desk, he relunctantly walked outside to look at it, rubbed it with his finger and said it looks good to him. The glue wasn't even dry and smeared when he rubbed it. Never Again Safelite! Very Disappointed, but at least you got my insurance companies money, which is all you wanted in the first place. No Pride in their Work!