Safelite AutoGlass

My apologies to those who have said that they didn't have a good experience with Safelite, because I only have nice things to say. My wife and I were driving back to Bangor, when the rearview mirror became detached. Realizing that Safelite, when repairing windshields, had to reattach the rearview mirror, they were my first stop. With no guarantee, they were courteous, pleasant and professional. The rearview mirror is attached, and I am a happy customer.

I brought my vehicle in to have the windshield replaced earlier this year. No issues, great service. However, they neglected to put my inspection sticker on the new windshield and didn't mention anything. Called three different phone numbers to try to get this settled, and finally got an actual number from their live chat. My car had just been inspected so this was very disappointing. Replaced my oil change sticker, but not my inspection... At the very least, they're offering reimbursement, but it never should have happened in the first place. Very frustrated with the negligence and the difficulty in finding a working phone number.

I had a lot of other things to do in Bangor. I was actually able to drop it off earlier than my scheduled appointment time which was very convenient. It was actually starting earlier than my scheduled time. I was thrilled to get a call saying it was ready earlier because I had a long drive home afterwards. They were respectful kept me updated on their progress and let me know when the car was ready.

Accidentally drove to my appointment a day late. I live about 2 hours away, so having to drive back the following day would’ve have been a whole lot of time and money wasted. Whichever gentlemen works the counter was INSANELY helpful checking to see if they had the right glass and trying hard to fit me in. All the stars seemed to align to be able to make it happen. I’m incredibly grateful and appreciative and their service and fast response. I cannot recommend this place enough. Also, the price is very reasonable compared to other stores that gave me quotes. Like $250 less.. if you need a windshield repaired or replaced, check this place out!

They were able to fix our windshield the same day without an appointment. Usually we don’t just show up on a business without making an appointment but we live a ways out from the city and unfortunately this time on our way into town we took a rock in the windshield and really didn’t want to make a special trip back into the town to get the windshield fixed. So we took a chance. Fantastic people decent price.

I would select a 0 star if I could. They were trying to accommodate at first and gave up. Kids gave me my truck on Saturday and had no clue what was going on, was circus and lied to me about the seat routing. My family safety (5 year old and 7 who are strapped into the back) has been put at risk and my wife and I are getting the run around. The place won't address the problems they caused. Not to mention the multiple trips back and forth due to wrong glass being ordered and then the glass being installed wasn't OEM like we were told it would be. This specific location removed my entire back seat in my truck and never reinstalled correctly. Missing nuts, seat belts not routed correctly not in the steel loops if in an accident (take off a head), parts laying on the floor, seats not locked in back etc.. In addition to that plastic pieces left on floor that are part of the actually seat belts not put back, installation tape and garbage left all over, the back heating element was lifted off the window and it looked like it was attempted to be reglued because it is most likely busted, and electrical tape still left in it over the latch, the windows were left with grease on them and we were told the glass is supposed to have grease all over them to help them slide. "Grease all over the glass because they need to slide" like unbelievable. Complete disaster... Perhaps maybe hire better help on weekends. This isn't my fault this happened. Find a different location. Beware....