Safelite AutoGlass

Walking in to the building wasn't the best. There was no one at the counter when I arrived. A woman came from the back office and it seemed like I was bothering her because I needed to check in. There was plenty of room in in the waiting area for customers so that was nice. The technician working on my SUV came to show me a blemish on the new windshield which I appreciated. I was issued a discount for taking the windshield with a blemish and I really appreciated that. Installation took about an hour. The final interaction I had with the woman at the counter was very pleasant so all in all I would highly recommend this location. Windshield is great and so far no issues.

Initially set up an appointment for them to come fix the back window in my truck... after fully explaining which window, they showed up with the wrong part. Could've been an honest mistake, shrugged it off. I had to reschedule an appointment and drop my truck off at the FORT WAYNE LOCATION, but when I arrived DURING OFFICE HOURS (before 5pm) the day before, the shop was closed. After leaving my keys in the drop box the night before, I expected to get updates or some form of communication the next day... They didn't do ANYTHING for communication, I had to call 3 different times to try to get any information. I had to stay OVER 30 MINUTES PAST business hours. Hot garbage... it would be less of a headache to replace it myself. Would give less than 0 stars if I could.

Horrible horrible horrible expirence. windshield replaced due to rock cracking windshield more that 10 in long or so. Took car in, windsheild was replaced. Pretty quick. Called and went to pick the vehicle up. As soon as I started driving, horrible, annoying noise noticed from windsheild and dash area. Figured I'll give it a few days and it will go away. Never did. Had to take it back in to get worked on to get rid of the noise. The technician pretty much told me I was imaging the noise. They worked on the vehicle all day 9-5. I eneded up going into the establishment because it was 430 and never heard a word from them. They were out on a "test drive" what for, i don't know because they apparently didint hear the same noise coming from windsheild as i did. To put it simply, the windsheild was NEVER installed correctly. Half asked job, im sure by an untrained technician. Clearly that person had no clue what they were doing. Multiple trips into safelight with no success. Thanks to safelight, I got rid of the vehicle (march 1) due to the constant annoying noise. Sad sad sad outcome. I will never step foot in a safelight building again, or recommend them. They cost me thousands.

Do yourself a favor and go with a local shop that will warranty and stand behind their work. Prior owner of my truck hired them to do new windshield. They brought the wrong one. I purchased in between and he rerouted them to my house. The installer came and did the install, gave me a pamphlet with my warranty info. and went over it with me. I thought nothing more of it. In the install, he chipped the paint pretty good as his tools hit my truck. It was like pulling teeth to get them to even buy me a paint pin to repair the large chip. Then discovered my rear view mirror vibrated to where you couldn't see. Drove 45 minutes to closest location and they reattached mirror and told me installer didn't have proper tools. Then discovered that the window leaked during rain. I called the warranty line and said that if the vehicle changes hands, the warranty is void. I called corporate and the local area manager. Corporate said I'm on my own and area manager wouldn't even answer his phone. Went to a small local shop and had the window reset. They found where the installer didn't seal properly. It fixed the issue. I have since had my daughter (who lives out of state) need a new windshield and went to a local shop. They did a great job. My point is, go to a small local shop and ask their warranty terms, etc. You will get a better job and they will stand behind their work. I will never use Safelite again. Caused me a bunch of hassle and extra money when it was all their fault. No thanks.

Did amazing great priced came at the times they said got it done in a half an hour I couldn't be more happier to have a window without the break in it. Even got windshield wipers with it and am very pleased. The tech was super nice gave me all the warnings before even starting then told my husband the same thing when he was done. 5 star for sure. I set everything up online picked my day and time tech called that morning to give a closer time to when he would be here. Kevin was my tech and there was another guy I did not get his name. Thank you so much

Had an awful time trying to schedule my windshield replacement. The Safelite website chat person I chatted with didnt care to read my messages/replies and continued to ask the same questions I had already answered! She stated that the appt would take an estimated 3 hours and it really didnt even take 2 hours. The website for the Fort Wayne location does not list a phone number. The business hours state that they are open until 5pm but I was told by the front desk person that they close promptly at 430. The scheduling confirmation email stated that I would receive communication when my car was almost done, so I could head back their way. Instead I got a call at 4:19pm to tell me my car was ready and needed to be picked up by 4:30! I was not 11 mins away! They stated they would leave my car keys under my mat but they ended up leaving them in plain sight on the center console! Yes, their work was fast and efficient but dang they all need to work on their communication skills!! I would say my overall experience was "ehh"!!