Twin Brothers Auto Glass & Window Tinting

I want to start by saying Twin Brothers as a company has done incredible work for years in this city — their reputation and the quality of their services are undeniable. However, it’s extremely disappointing that the face of their business — the female at the front counter — completely lacks professionalism. She is extremely rude, entitled, and impossible to have a civilized conversation with. She does not display any understanding or customer service skills, and speaks in a highly unprofessional, street-like manner that is not fitting for any place of business. Sadly, with how businesses are struggling & shutting down with no notification these days, I wouldn’t be surprised if Twin Brothers has LOST customers over the years simply due to her attitude and behavior. It’s unfortunate that someone like this is representing such a great company, because her behavior reflects poorly on what is otherwise a fantastic business. People deserve to be treated with respect, especially by the person who is supposed to greet and assist them.

Poor installation, unit is NOT stable, broke plastic around back hatch. USB accessory installation was poor. Informed us they could not fix the seal on the window, of which I asked for when I made the appointment 2 weeks ago. Tried to call multiple times before they closed to try and resolve the issues I have (by the website information, this is 5pm) but apparently they closed at 3. Maybe they were having a bad day, I don't know, but this was poor quality installation and service. They pushed my wife out the door at 2:50pm and locked up. Didn't even give her a chance to inspect their service.

I called to make an appt a week before. I requested tint and headlight changes. I took my truck to the shop 2 weeks prior and the guy looked at my headlights and told me the exact items to buy. I buy the items. I arrive for my appt the lady at the front desk tells me that she only has me down for headlights no window tint. I explain the phone call to her and tell her the guy NEVER asked for my name or anything just my car model and hung up on me. The lady says she will call me when my car was done. I dropped my car off at 1250 my appt was at 1. The appt time was supposed to take 1-2 hours.! I call at 330 and the lady tells me the pieces that I bought were incorrect. So I ask why NOBODY bothered to call me and tell me my truck is just sitting there not being worked on. She states I’m sorry Larry was supposed to call you but had a call. So thank you Larry for showing me that my business meant nothing to your unorganized business. I was a paying customer who took the time to come to YOUR establishment not the other way around. I wouldn’t recommend anybody taking a bike to their business! 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

Twin Brothers Auto Glass & Window Tinting replaced my cracked windshield for about $100.00 less than the nation wide repair service Safelite. Safelife provided me with a quote for the work over the phone, then e-mailed me a price higher than that, then said the the real price was even higher. No thank you, I said to them. Twin Brothers did an excellent job on the replacement of the windshield: no scratches on the painted surfaces, no dents, no wind noise, no water leaks, rear view mirror back where it belongs, moldings inside and out looked great, clean windshield on both sides, the only trace that I could find was just two 4 millimeter smudges of windshield sealer of which I removed in 5 minutes with Oops all purpose remover. I highly recommend Twin Brothers Auto Glass. Also I must say that it is less costly to repair a small crack in a windshield from a small stone on a highway before it grows into a crack, of which happened to me.

I was done with my window tint at Twin Brothers Shop. I did 5% dark on the side windows & 15% dark on the windshield. After 8 months I got pulled over by police on the south side of Fort Wayne & the police said, Indiana law allows no less than 30% of dark on all windows and told me to remove it. I wasn’t aware of the law & nobody in the shop explained about it either when I chose the percentage. They even have the option to choose up to 5% dark so I thought there wouldn’t be any problems since this is a legal shop. I texted them about it but didn’t get a reply from the shop. If you’re going to do window tint at this shop make sure you are careful with that. Now I will have to pay the additional cost of removing this.

I heard nothing but good things about this company. I was expecting a great experience and received the worst service. They did a horrible job on my vehicles window tint. There were tons of bubbles in every window, the cuts were crooked (looked torn), and not to the size of my windows. They offered to redo my tint so I took my car back and they did not redo all my windows and the Windows they did redo were still horribly done. They offered to redo them AGAIN but who has time to be running their car back and forth? I asked them to refund my money and strip the tint. They scraped my window trim panel. They said they did not do it and that it was already like that. They never took accountability for their poorly done job (to put it nicely). Never once did they apologize, all they had were excuses. "Those are dirt bubbles not air bubbles. In the area we work in it's hard not to get those." "Yea that's just a little and can be redone" (speaking of the Windows with the tint not cut to size). They stated they did everything and I was still not happy even after I got my money back. The only thing they did right was give me my money back. They may be the cheapest in town but it's true when they say you get what you pay for. I dealt with Terri, one of the owners, and it's sad to say he was just as rude or worse than his employees. He made it seem like I was exaggerating and like they had done their job right. I wish I could attach pictures to my review. Im not one to complain but when I do it's because the experience I had was the worst. Go anywhere but here.