Safelite AutoGlass

Would absolutely NEVER use again! I made an appointment on 5/10/25 for a windshield replacement for a 1998 corvette. Appointment confirmed for 5/21/25. Two days ago I received a text message to confirm the appointment again, which I did. This morning I received a voice-mail from Sheila stating they were having issues getting the windshield in and it would be delivered by June 4th. They rescheduled my appointment to June 4th. I can understand a parts delay, but when I received the confirmation email the $80 off promo code I had used when I booked it had been removed. I called Safelite and asked why the price had gone up when they had rescheduled the date. I spoke with someone named Rece who was national apparently and not at the local store. He agreed and said he would call the manager at Louisville and make sure it was corrected. Approximately 10 min after our conversation maybe less I receive an email from Rece stating he spoke with the Louisville manager and they cannot replace the windshield due to the molding and not being able to get it. He said they have canceled my work order and I will need to go to a dealership. After I received the email I then get a text confirming my June 4th appointment! So first it is the windshield isn't in stock yet, then I question the price change, now its molding which I didn't ask to be done to begin with ?! Which is it Safelite?! Absolutely horrible customer service! They cannot get their stories straight! Unprofessional company and I am beyond upset at being jerked around! I have had this planned for almost 2 weeks. Safelite doesn't care that people have taken off work and adjusted their schedule For all potential customers go elsewhere!!!

Absolutely horrible customer service. I scheduled the appointment but they cancelled it without ever texting me as I asked in my request for service. I saw that they called me on the day of the appointment, they didn't leave a message and they cancelled the appointment within 3 minutes of calling me. I've called them 5 times with no answer, even after leaving messages, no response. I used their chat service, what a joke, I couldn't get assistance. They told me that the cancelled the appointment because I didn't show up for the appointment. I took off work and waited for them. I was home. On the rescheduled date, I got no phone call, no text and didn't hear from them; Now I can't even reschedule on their website, this is an insurance claim. I guess they registered the work as complete.

The Technician did not install the lower, plastic cowl panel correctly. There are little tab clips made to slide under the windshield to hold the panel flat against the windshield. Instead of taking the time to install the panel correctly, he simply laid it on top of the windshield and fastened down the mechanical fasteners. When I pointed it out, the technician said that it was like that before, telling me that he took pictures. I asked to see the pictures and he told me that he couldn't show me the pictures. Pictures posted are how the panel looked after installation. The vehicle has always been highly maintained and I doubt highly that the panel was like the previously. Even if it was, why did the Technician not take the time to install it correctly? Is it possible that he set the windshield too low in the opening. We will find out as I will take the time to have the panel installed correctly.ServicesAuto windshield replacementPrice assessmentReasonable price

Took in my Acura RDX so get the back glass replaced because my insurance company sent me there and they “offer a guarantee”. There was no glass inside the hatch when I took it in. It’s been a nightmare ever since. They told me a few pieces of glass will be in the hatch of my vehicle after replacing it. They didn’t really give me any other option. You’d think being a glass replacement business, you’d figure out a way to NOT get glass in a hatch. There is WAY more than a few pieces. I had the whole back windshield taped up so no glass should have gotten in there to begin with. Then, the tech made the mistake of telling me they’ve had 4 or 5 like this so, they knew it was an issue and did nothing to prevent it. My insurance Erie said that they should be the ones to fix this issues safelite doesn’t think so (for some reason). They claim “we replaced the glass, our job is done and I should take it to a detail or body shop to get it out”. Now why would I have to when they’re the ones that got the glass in there to begin with?! Their customer service is absolute trash and their managers never answer their phones. I wish I would have taken this somewhere else that just does the bare minimum. Be careful when choosing this place for any glass replacement!

Do not use Safelite. I scheduled a full windshield replacement a week in advance and they cancelled my appointment without telling me. I left work early to make the appointment, I drove all the way out there (25 mins) and all I got was a "sorry for the inconvenience". Now I have to make up the time I missed at work for no reason. I searched through my entire email inbox and couldn't find any email from them telling me it was cancelled. No text, nothing. As I sat in their parking lot, I called a local Louisville windshield repair shop and they were able to schedule me for the following day since they had my model car's windshield in stock and they came to my work to do the replacement. Do not use Safelite, just use local.

To Whom It may concern,,, I will say this is one of the most unpleasant experiences with Safelite or any other company on completing a job… Number 1,,,It took over a month to get a front window for my Tesla X which I had an employee drive over 1 hour each way TWICE…The first time you ordered the wrong window after giving you the direct VIN from the vehicle… Number 2,,,Lexa from my office which was the one who drove down the first time had to call and check on the front glass that was reordered TWICE before getting a response back and it magically showed up within 2 days… Number 3,,,My front dash looks like a Christmas tree with all the warnings and safety features NOT available because the front camera is NOT calibrated correctly... Number 4,,,Tools were left in my front floor board…Thank you for the donation of tools… What a joke…