Safelite AutoGlass

The fact that they’re expensive doesn’t bother me, what really grinds my gears is the fact that I need a windshield on my Mazda SUV and they advertise that they go to you and put it on yet. Somehow they don’t service Cape Girardeau County Missouri. It doesn’t make sense I see their vans all over town Not only was the person belligerent and rude on the phone, but they told my wife when she called it later date that they didn’t service the heartland area, which makes no sense at all and they wanted $800 deposit for a window that should only cost 300. And then when I asked about the buy now pay later thing oh, we don’t participate in that and I said, but you’re not a franchise, and that guy slammed the phone down

Safelite autoglass did an excellent job with the installation of my windshield! Scheduled the appointment with ease on the internet for the very next day to be installed at my home. Installer called that morning to update his arrival time and called again when he was on his way. He was very friendly and professional and had it completed in about an hour. Will definately use again if ever needed in the future.

Filed an insurance claim for the back glass on my Honda Civic. Insurance directed me to Safelite for the repair. I had an appointment scheduled, but the morning of I received a call saying they had "misplaced" the glass and that they would call to reschedule once they found it. That was almost a month ago and since then I haven't been able to reach anyone about it. I tried calling but never get through, and I even tried contacting Safelite corporate only to be told to call the store. In the meantime, my car hasnt been drivable. I'll have to go out of pocket to a smaller shop. Absolutely and utterly useless. EDIT: After writing this review, Safelite suddenly created an appointment AT MY HOUSE for 3 WEEKS from now! Not only was this incredibly invasive to pull my address and just create an appointment, but it was done without anyone ever contacting me. And it would have been over 7 weeks since my original appointment time! Their service is so below the bare minimum that they have actually lowered the bar.NegativeResponsiveness, Quality, Professionalism

Actually didn’t do business with the local shop so I can’t rate them specifically, but my experience trying to get service done with Safelite, as an outside resident who hit a buzzard on the interstate… not good. I talked to someone who put me on hold, said they’d call back once they located a windshield then never called back… Jack Morris Auto Glass personally answered their phone, scheduled an appointment and were very professional, even if they didn’t have me schedule it online…

**2nd interaction (after 5 years) with the Paducah Kentucky Safelite** Incredibly fast and unbelievably easy process. Sunday= rock hit windshield on my way back to Kentucky from out of state. Monday= The teeny tiny crack had spread over 2 feet on my Cadillac. Tuesday= got online to Safelite, linked my progressive insurance policy and was quoted to pay $0 out of pocket for a $900 windshield so I schedule a drop off at Safelite for the next morning. Wednesday= I drop off my car at 8am and 2.5 hours later I get a text AND a voicemail that my vehicle is ready. I spent more time worrying about the process then what the process actually took. In a 12-hour window from starting the Google search to driving off with a new windshield and technology programming. It's just so nice to get to brag on a company in a time when it's constant negative narratives, it's just sincerely appreciated to be wowed by service. Amazing!

This is the second time we've had to have our windshield replaced with Safelite at this location, and each time the service has been excellent. The wait time was just as they said and they were extremely helpful and informative. Their additional products were also very reasonably priced. This last time my wife arrived about ten minutes early and they got her started before the time her appointment was even scheduled for. Definitely who we will deal with in the future for all our windshield repair needs.