Safelite AutoGlass

My vans rear window got broken and i decided to get a quote with them. Even though there are mixed reviews here in Google Maps, i hoped for the best. The appontiment set up was nice and easy. They evaluated my van and offered to clean and cover the broken part until the window got replaced. Took a little over 2 hours to get the job done and they offer hot beverages and tv while you wait hehe thanks. Tech addressed a problem with my rear wiper and he even left easy path for the next repair so that was really nice. Once the job was done there was a problem which i pointed out to desk and they were able to fix it. So all in all I'm very satisfied with my own experience. Thanks Safelite and staff!

Safelite auto glass one of the worst experiences I’ve ever had. National general insurance contracted safelite to install a windshield in my 2020 Cadillac Escalade. A aftermarket windshield was installed and my radar/cruise control system will not work properly now . Took m/v back to dealer and was advised that the radar will not work with an aftermarket windshield. Contacted both national general insurance and safelite glass and both blamed each other. Paid out of my pocket for a factory windshield and problem was resolved. Would never ever ever recommend national general insurance or safelite glass . They Will take your money with no problem!! Steve d

Do not do business with them, possibly the worst company ever put together. Almost impossible to get in touch with a human, their automated system is horrendous and will give you the run around. The agents in charge of making appointments don’t know up from down. Had an appointment scheduled for a Saturday between 8am-12pm (at least i thought i did) waited around all morning decided to call once it was 12:30 just to find out the “shop never got the work order so nobody was sent out”. Fast forward two weeks, mange to get an appointment. Drop the car off, then I pick it up everything seems and looks fine visually was told that they took care of recalibration etc etc drive it home things are fine, get in my car the next morning for work I drive my car for less than a minute and the engine turns off and steering wheel locks, go to start it again and it throws a bunch of codes at me. I had to push my car out of the road and now i’m currently stranded as I type this. Update still not sure what the issue is. Currently in the process of getting my car towed to the jeep dealership to get a “diagnostic test” before safelite take any responsibility for damages but i’ve now discovered a puddle of water on the floor of the passenger side my car, must be a coincidence🙂….

My whole experience with Safelite was great. The ease of making my appointment and the staff that works at the Everett location were very professional and helpful. They gave me a timeframe for the work to be done and it was completed in that timeframe. No surprises. I had to wait for my car and the waiting room was comfortable. Derek, the technician replacing my windshield, did a great job and was also very professional. Deanisha took my car for a ride to test the calibration on my safety features. She was also great. My experience with Safelite was very positive and if I will definitely come back if i need another windshield. I highly recommend Safelite.

This review is about Lindsay Conway! I had my windshield replaced by safelite and during the process they scratched the moulding of my car! I called safelite and they sent someone out to look at the damage, the guy thay showed up had noooo idea why he was even there, he decided to take pictures of the scratch and sent it to a rep! The rep then told me that they will order the part and that i would have to go to safelita in everett to have it replaced! I asked 4 times it the part they ordered was the correct one and they said yes! I take time off of work and go to safelite in everett and lindsay was the one at window and when she saw the damage she said they had the wrong part for us! I was frustrated because u had asked so many times if it was the right one and she had the nerve to tell me “ its a waste of their time too” even though i was not the one that ordered the wrong part!!! She told me my car damage needs to be fixed using a paint kit! She said she will order and let me know when it arrives! Fast forward 1 month later i call and asked if kit arrived somone told me it did not! i emailed lindsay and she never replied back to me! Please note that this has been going on since July 2023!!!!!!!! This has been the worst experience i have ever har with a customer servise rep and safelite needs to do better and fix this asap!!

I went in person to get an opinion on whether the chip in my windshield was repairable. I got a good assessment of what it would look like (permanent bug splat), and I decided on replacement. They gave me the option of coming back to the shop the next business day, or wait a couple days more a mobile repair. I decided to take the earlier appointment at the shop. The work was done quickly and done well. I did notice that the trim was not sitting flush where it met the top of the molding. They took it back in the shop and corrected it right away. Great experience at this shop on Revere Beach Pkwy.PositivePunctuality, Quality, ProfessionalismServicesAuto windshield replacement