Safelite AutoGlass

Had windshield repaired, Realize they installed the windshield incorrectly. had to go back to be fixed. Unfortunately when I left and got on to the highway a piece of the windshield flew off I had to go back for a third time to have that replaced. Left the shop again.Two more pieces now flew off the windshield still waiting for it to be fixed. Employees at shop are rude and will not allow anyone to sit in the waiting room and I am a disabled individual. One of the employees Would not wear gloves and got my white vehicle covered in whatever kind of substance that was on his hands all over 2 of my doors, both fenders and my hood. That same individual started pulling on my fenders and they were bending them and they started to bow out. Ask him to stop doing what he is doing and he started touching My clothes with his dirty hands and very heavily patting me on the back.I asked him to stop and he shouted laughing and he kept on doing it. Him touching me was unwanted and would not stop when asked. Went to 2 shops, 4 visits filthy car and dirty close and winshield is still not in correctly because of this.

Well, when I first walked into the shop, I was greeted by a very friendly guy, and he let me know that everything will be done in a timely fashion, and then I was gonna be well taken care of while I was there and while I was there waiting. I was able to watch TV or drink, coffee, and People are really friendly when the mechanic came out these guys did a great job. He was also friendly. He called me when it was ready even though I was out front, but they did call me when it was ready and greeted me with a smile and handshake and sent me on my way, I’ll recommend anybody go there .

My emails told me 1-2 hours. Walked in for 1 p appointment and was told 3-4 hours. Never took my vehicle in until 1:35. While in the freezing waiting room, the reception called 4 pm appointment to tell them the glass they got in was cracked and they needed to reschedule. Woman before me was waiting and her vehicle was ready and was told replacement they put on was scratched!!!! She was not pleased!!!! Made sure they inspected mine prior to actually putting in new one. Bit of a scam if you think about it. Perhaps insurance companies should rethink this business as a referral source. Update a customer who left 10 minutes ago just returned and complained that the windshield they JUST replaced has a gap!! My vehicle is in the garage now. Will follow up

Had an appointment on a Tuesday with a wait time of 12-5 pm, no one showed up. As soon as 5 pm rolled around, they rescheduled my appointment to a week later, without ever reaching out to me to explain why no one showed up, or to even check if the reschudle time and date were okay. Waited the week, day of appointment rolls around and the tech called to cancel because of rain, okay fine. Got reschedule to the end of that same week, (Friday), tech cancels same day due to an emergency. I understand that emergencies happen but this is getting ridiculous. I feel like I have been very patient until now. However, At this point I highly doubt my windshield will ever get fixed. Decided to try and find a different company. Good luck if you decide to go here.

At first the experience was great. It was fast and I was kept updated via text and email. The whole thing was faster than insurance anticipated. But at the end is where it slipped. The guy was pushing for me to fill out a survey when it gets sent to me asking for 9s or above because an 8 is a failure. This seemed to be the most important thing. He mentioned not telling someone something and them lowering their score because of it. Which prompted me to ask "Is there anything I need to know" (having heard another technician tell a different customer no car washes for 4 days to a week with his new windshield.) He quickly relayed this info to me dismissively. I went to leave, but was concerned about something and went back in. When I asked for reassurance on a matter I received a disgruntled are you serious type of response. His whole demeanor had shifted and was rude. He went out and sat in the passenger seat and waved his hand saying it was just a glare and told me the computers would tell me if something was wrong. What I needed him to look at was from the driver's side. It left a very sour taste. I was not questioning if they replaced the windshield. I was questioning something within the glass. I felt like as soon as my service was done I was just an inconvenience.

Called,left a Detailed message,including name,#, specific dates and time frames of availability, recieved a call back,voicemail from one of their employess,asking to call them back,no detailed message,nothing in regards to dates or time frames. Just a call us back. The only reason I am moving toward with the process is so I won't be any more inconvienced by making additional calls to insurance company as well as other glass companies. Who wants to play phone tag,When the glass company asks you to leave a Detailed message and you don't get the same in return! Quality over quality! Customer service,was poor due to phone reps.Lets hope the labor/work is done better! I'll update my review and star then.