Safelite AutoGlass

I'm very happy with the Safelite windshield replacement I just received. The technician who did the replacement was named Thomas and he was a great representative for Safelite. He was very professional, polite, helpful and respectful. This young man went above and beyond by moving my truck into position for him to work on it, cleaning up everything nicely and then returning the truck to the back yard when he was done. GREAT JOB THOMAS!! THANK YOU VERY MUCH!! That darn truck is very hard for me to get in and out of because I'm very short and the truck has no running boards for me to step up onto to get in more easily. Thomas was kind enough to take pity on me and move the truck for me so I wouldn't have to struggle. I very much appreciated his willingness to help me. Again, GREAT JOB THOMAS!! THANK YOU!! Safelite hires excellent people!! The windshield is beautiful and the new wipers work great!! Thanks again Thomas!!

This company is an embarrassment. I would be laughing if I wasn’t so angry about this. I scheduled online for Wednesday for mobile service, they then reschedule to Friday without telling me. When the technician arrives, he calls me (I was out at lunch and left the keys on the driver’s seat), he tells me he has the wrong glass on the truck.. he then proceeds to tell me that he can reschedule for next Wednesday. I didn’t want to be difficult, and I have it sealed up really well so “no worries” I say I can wait. When I get back to work, the tech had already ripped off my sealed window patch, and made a very small effort to put it back on. It comes time for me to leave work, It starts snowing and I have to drive home, the seal inevitably flies off of my truck (big surprise..) I have to go to a hardware store to re-seal my window temporarily (this cost me $43 in materials, and it still won’t seal nice because all of the surfaces are wet. EDIT: I eventually had the window installed by Safelite, but I was charged a disposal fee even though I cleaned up the shattered glass, and they threw all of my temporary window wrap trash in my backseat.

The District Manager never called. Thanks. ***(ROUND TWO)***PLEASE READ*** This is my second time having to come out to this location. (Be sure to read PART ONE first) Rememeber the 1st time I was here I felt as if the technician didnt do an adequate job due to his claim that some windows still have "imperfections" again, I was a little uneducated so I accepted it even knowing it probably was the wrong answer. Fast forward to today I'm sitting in the lobby and a different technician came in to address another gentlemen who had a chip repair and was leaving today with a broke front glass, respectively so, the technician was upfront and honest with the man about needing a whole new window (some techs here are good) The tech I had the 1st time shrugged off his work as if it was suppose to be like this. Anyway, I addressed the OEM glass that I was concerned about and my NEW tech was upfront and showed me the windshield that was being put into my car.. I asked to speak with Chris, the store manager, but must have been busy. Sat there for an hour waiting. It sucks not being able to follow the chain of command when it comes to customer service issues however I was able to get Ed's # (district manager) off the window up front. I'll just say always ask more questions if you are unsure. Issue has been fixed for now after filing 2 insurance claims. PART ONE- My experience was pleasant. I called on a Friday to have my window chips filled, couldnt get me in until Monday (probably because Michigan roads are filled with rocks and everyone has similar issues) so I couldnt really be to upset about that. I was greeted within 5 seconds of entering the facility and was able to have a seat a minute later. My technician came out ,greeted me and was very friendly. I'll leave pictures and you can be your own judge. (I probably should have just had the window replaced but I'm not too educated on what the final result should have looked like) I was given a quick disclaimer that not every repair "looks fixed" and will still show some imperfections. 8 pictures. 2 chips ( inside and out photos taken) ***Added photos from the failed repair and damage to the structural integrity of the windshield*** Over all I'd recommend the place to friends and family.(***edit***) be mindful to what the technicians tell you.

I should've red the bad reviews before taking my 2024 rav4 for windshield replacement, the car has 5k miles on it, now the crash detection system is malfunctioning, the plastic molding in not intact, the hood edge trim pieces are detached. I scheduled another visit, to see how will that going to work, what am saying is that if you can not provide a good experience for your customer, or if this job is over your capacity, then don't offer such a service. Customer should not keep going back and forth just because someone is not able to perform his job correctly. Very frustrating and I don't recommend this location for future business. Another update, on Oct 18, 2024 another visit scheduled because they misaligned the windshield wipers from the windshield heater. On Oct 24, 2024, i have the the lights on the dash back again, I will keep posting until they fix it.

Staff was not friendly, helpful, or professional. I was not greeted when entering the facility, and no instructions were given after taking my $561.00 payment. I later learned in a follow up email that my vehicle should not have been driven prior to the time that I had driven away. Although I do understand that it is not recommended to get a car wash after having a windshield replaced, these instructions should have been verbally given once the technician completed the work. They were only concerned about collecting my payment. I’m very disappointed since I had a great experience 5 years ago when I had a technician come to my home for a windshield replacement.

Safelite Auto Glass Repair – Highly Recommend I recently had my windshield replaced on my 2018 Nissan Rogue through Safelite, and I couldn’t be more pleased with the overall experience. From the team that coordinated the appointment and ensured the correct glass was ordered, to the technician who completed the installation—everything was handled with professionalism and great customer service. The original appointment had to be rescheduled because the glass arrived damaged during transit. While that was disappointing, I really appreciated how quickly Safelite reached out to inform me and get a new appointment set up. They handled it efficiently and with transparency, which goes a long way. When the second appointment came around, the technician, Jacob, arrived right on time and was fantastic to work with. He was professional, courteous, and took the time to walk me through what he was doing. We happened to be in the middle of a heat wave, but Jacob powered through the job with an impressive work ethic. I was glad I could offer him a shaded garage space with some airflow—it was the least I could do considering the conditions. The quality of the installation was top-notch, and I now have peace of mind with a brand-new windshield installed correctly and safely. Thank you, Jacob and Safelite, for making a potentially stressful repair feel easy and well taken care of.