Safelite AutoGlass

Brought in my wife's Tesla Model Y after it got a nasty stone chip right in the center of the driver’s field of vison. Due to all the computer sensors and systems, Tesla's are very finicky vehicles to service. Besides an actual Tesla Service Center, Safelite is the only glass/windshield repair company approved by Tesla (which established confidence from the start). The team took in my vehicle right at my appointment time (no running late here!) and finished within 45 minutes. I was thrilled to say the least. They automatically processed everything through my insurance so no red tape for me (another bonus). The staff was personal and courteous - true professionals on every level. Would highly recommend the Safelight AutoGlass off Washtenaw Avenue for any vehicle glass issue!

I went in to get a windshield chip treated and they were very friendly, professional, and fast! I made an appointment online day of and was taken care of practically immediately upon arrival. The technician was named Christopher and he was very enthusiastic and polite. I felt at peace knowing he would be the one helping me out today. The lady at the front desk who greeted me also was very friendly and welcoming. They had me just sign a paper before getting started and I liked how the paper was laminated and they had me sign with a dry erase marker. I appreciate them having a reusable waver compared to needing to print off a new paper each time. Overall I am really satisfied. I was in and out in no time! It was a little pricy, in my opinion, but for the quality and friendliness of service I would say it is worth it. They said I would receive a survey link in my email but I didn't see it so I am just writing a review here.PositiveResponsiveness, Quality, Professionalism, Value

You need to keep your customers in the loop when you are going to be late. It's 5:15 PM on a Friday and their call center tracked down the assigned technician for me to find out he is still on another job, and plans on still coming, but it will be a while. An update call would be appreciated. Their local shop closed and went home knowing there were open jobs on the schedule. I'm sure the poor coming at some point is not happy knowing all the office people are off to enjoy the weekend while he still works. I have a fleet of 12 vehicles and will be finding another glass company.

The tech that replaced the windshield of my truck didn’t tighten the nut to the drivers side wiper arm. My wife and teenage children drive this truck. If my smart ass son didn’t try to hit me with the over spray I wouldn’t have known it was loose. The tech put the cover on the nut, but couldn’t find the time to do the job. Maybe if he wasn’t on his phone the entire time, he would have caught it.

I'm one of those people who rarely leaves reviews, but this was such a good exprience, I'm going to! This is some of the best communication and customer service I've experienced. Within a day of submitting my claim for a crack in my windshield I was scheduled for a next-day appointment, at my home. The technition texted the morning of the appointment to confirm his specific arrival time within the larger window I'd been scheduled for, followed-up with a text confiming about an hour ahead of time (so appreciated!), and then - wait for it - actually arrived at this exact time. He was professional, friendly, kind, and did great, fast work. Very impressed and pleased with this company/experience!

Dropped off the car to get the windshield replaced, was told 2 to 2.5 hours, but the whole thing was done in hour and 15 minutes, which was nice. Their notification is bit off lol... appointment was 10am, at 11am, got a text message saying they started the work on the car, at 11:15am, got a call from the tech saying they were done and I can pick up the car anytime lol. So far, satisfied with the work that's been done. Staff were friendly, the tech explained what was done, what I should avoid, etc. Overall, good experience.