Safelite AutoGlass

I made an appointment for my 1995 to get the windshield replaced. Morning of the appointment it was cancelled but not by me…it then took me almost an hour to get ahold of the office which I had to do by calling the 844 number and they had to transfer me magically I was able to get ahold of them for them to tell me they only service vehicles that are 2000 and younger.. that would have been nice to know when I was speaking to the guy at the Helena store who made my appointment. Not making any assumptions but I’m pretty sure they have called id(as does everyone) and they were ignoring me thank you safelite you saved me from supporting your horrible business ethic!

The Technician was awesome and did a great job. My disappointment is with how the company does things. I asked for it to be billed through insurance. I was never notified that I would be required to pay for the services out of pocket. They did not let me know until after the work was completed and I was required to pay $65. Would’ve been nice to know so I didn’t end up having to count change.

Came in today with no appointment. They were super professional and got me in right away. They called my insurance for me and got the approval from my insurance. They made it so easy. They fixed my rock chip and my windshield looks amazing. They did a great job! I highly recommend using Safelite, Helena Montana. Thank you for such a great job!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield repair

Things I learned from my failed appointment here today that might help someone else. "Drop & Go" does NOT mean drop and go! You still have to take your keys INSIDE. Do not use the drop box! You can only use the drop box if it's after hours! I still don't understand what Drop & Go or how it's different than a regular appointment. Also, they won't tell you this up front, but if your vehicle is 10+ years old and they find rust they and can't complete a windshield replacement you've got to be prepared to have your vehicle towed to a body shop and then back for the windshield replacement. I would have lined up a body shop if I knew up front that was a risk but they just spring that info on you the day of your appointment.

Had an appointment. They quoted 30-45 minutes. 90 minutes later I call. There's no way to actually speak with someone at the local location. It's a call center with unfriendly staff that clearly would rather be doing anything else than help you. I got quoted a wait time of another 30-45 minutes. I decided to just run up to the store because that just didn't sound right. Of course it was done and had been done for over an hour. The local folks are great but as a company they're just the worst. I'll never use Safelite again. There are more customer- friendly options locally.

Terrible. My glass was miss-ordered so when we came in for an appointment it wasn't right. Then they ordered the right glass however they didn't actually order it but they told me it had arrived so I went in but it was not there. So then they actually ordered it and finally I got my glass replaced. This whole process took about 4-6 weeks. And to top it all off, they did a sloppy job of cleaning up the old broken glass out of my trunk and barely removed the tape that held on the temporary plastic.