Safelite AutoGlass

Could only get a robot on the phone. No real person to answer questions. Web site was confusing and quite overpriced. Used another company. Edited... I did try the chat option but also didn't work for me. I had a chip repair needed not an entire windshield replaced. Over 200 dollars plus mobile cost was quite a lot. I previously used Mark's mobile glass and was satisfied with service so I tried new company first however was frustrating experience. I called another company in town reached a real person and had same day mobile service for only 50 dollars. When I call, check the website, use the website estimator, call again, try chat, and Still get no information after 30 frustrating minutes I call another company.

I had my windshield replaced and scheduling was quick and easy. They replaced the windshield quickly and I was impressed. However, less than a week after getting the windshield replaced, a new crack appeared. I scheduled a warranty appointment to have it fixed. When I got there, the guys looked at the windshield for probably 20 seconds before telling me that they believe the crack was from an impact and that the warranty wouldn’t cover it. The crack appears to start under the rubber bumper on the side of the windshield and I see no visible sign of impact nor did I hear any impact over the course of the week. This new crack is significantly worse than the one I had before getting it replaced. I’m extremely disappointed with my Safelite experience because it took me seven months to save for this service only for the windshield they installed to crack a week later. I find it very hard to believe that I wouldn’t have heard the impact and that there wouldn’t be a visible mark left from it. I have tried calling to voice my concerns over this matter, but I cannot seem to get anyone on the phone.NegativeQuality, Value

They quoted me the $179 to fix a rock chip with cracks with one of the cracks reaching 1 3/4 of an inch. He said that you may still see the crack. I pointed out a chip with very fine cracks in the center of the windshield and he said that they would include that in the repair. The tech wasnt able to remove the 1 3/4 inch crack at all (I thought he should have been able to reduce the visibility of the crack somewhat) and didnt attempt to fix the chip in the center of the windshield. First he told me that the one in the center of the windshield didn't have cracks, when I pointed them out he said that it was already repaired previously. When I stated that I watched the rock hit it. He insulted me and said "Your the Professional" After a heated back and forth he did say that I didnt have to pay... I insisted that I pay and paid.... Why??? I understand that you cant fix them all but a frustrated tech who failed at the first crack, trying to make excuses and insult the customer is not a good way to run a business. Not going back there.

On Jun 7th I was on my way to Columbia to get my car repaired for a separate issue when a rock flew up and chipped the windshield. It was a pretty awful week and the chipped windshield was just the cherry on top of the whole mess. I rolled in to Safelite about 4:30pm just before they closed at 5 and spoke to Dominick who was sympathetic and very professional. He and I discussed the chip and he went out with me to the car to see if it was repairable. The chip was very close to the bottom of the windshield where ice and snow and the defrosters blow on in the winter so I had my doubts. Dominick was very nice and explained the chances of the repair not working and possibly the chip widening out (which I already knew was a possibility but was still very nice to be told). He then got on the phone to speak to a lady whose name I don't recall (who I assume was at a different office) to schedule a mobile service as there wasn't enough time to do the repair that same day. (Understandable, as I said, I came in 30 minutes before close). They spoke for a few minutes, and then he asked if I would have time to just stay and get it repaired that day which I was more than happy to do, of course. The whole repair came out to cheaper than I thought it would be, you can't even see where the chip was. The repair also came with Safelites lifetime warranty so that's one thing to not have to worry about. Dominick, the gentleman who helped me at this particular location went above and beyond in his helpfulness, his service, and his professionalism. He singlehandedly made sure that if ever another vehicle of mine gets a chip or needs a glass repair that Safelite will be my very first call. All in all, would highly recommend Safelite in general and this store in specific. And a huge Thank You to Dominick in particular for his outstanding service and going above and beyond for me!

Nightmare just trying to get information. Definitely NOT ADA friendly. Endless rerouting through an automated phone system with an incredibly inept AI saying it hasn’t been trained on any basic auto glass question. Once you realize there is no customer support, your only option is to visit the poorly designed website the phone system endlessly regurgitates. Even there, I could not find any option for actual customer support. I was not anywhere near the quote process step as it was impossible to find customer support to confirm if the service I needed was even something offered by the company. As a last resort, I used the listed toll-free “Chat” phone number in hopes to get some kind of support, despite the fact that disability complications make texting extremely challenging and uncomfortable. Unfortunately, even that painful effort was fruitless as it has been approximately half an hour and no response. Unless you’re forced into suffering this shop due to something like auto insurance contracts, I would avoid the immeasurable headache.

Had an appointment today 3-5-2024. The energy was off soon as the guy ask for my key. How can I help you? I have an 8 o’clock appointment. Are you the Tesla? Yes. We gonna have to have that here all day. Huh? Why didn’t anybody inform me of that ? The lady has called and texted me at least 3 times confirming that I’ll be here. In fairness I knew I wouldn’t be in and out but all day? And no one gave me a heads up. Then the lady that sets the appointment shows up late for work looking like she just rolled out of bed and don’t want to be there. I ask her did we talk on the phone she says yes. I ask her why she didn’t tell me my car wud be there all day she proceeds to change the expression on her face as if I offended her and tells me she did. This is a young lady btw maybe not even 21 years old. Very unprofessional no customer service tact at all tells me she did tell me and sorry or too bad I didn’t hear her. After canceling Lyft I also canceled the appointment at safelite.