Safelite AutoGlass

Made an appointment online several days in advance. Received 5 texts reminding me of appt. Drove 1 1/2 hours one way, Arrived ontime only to hear 30 minutes later they did not have the seal for my windshield. Management blamed their computer system and my 2024 vehicle newness. Management Took NO responsibility for NOT being prepared, nor the time / expense it cost me to come there. I suggested they call the local dealer for the part. Don’t believe they tried at all to find an alternative source. Called Fas-Break Auto Glass in Sedalia, they came to me and processed the insurance claim for me.

Amazing service! The wind broke my rear view window and I went to this location and they accommodated me so well! The earliest time on the website was Wednesday but they were able to get the job done Monday! They were understaffed and overflowing with customers but they squeezed me in. I really appreciated everything Kerry and fellow staff did for me! Highly recommend this place!

Manager needs some customer service learning. I had a scheduled appointment for them to come to my work to replace the windshield. The technician called to let me know the windshield never came in so they would need to reschedule and the manager would give me a call to do that. The manager never called me so I went on the website to reschedule, that didn’t bother me, things happen. But then comes my reschedule date and they NO SHOW and didn’t call me so I call and I’m on hold for 20 minutes to find out the manager once again was supposed to call me because the windshield came in damaged. It is very frustrating when the Safelite manager doesn’t communicate to you!

Worst auto repair experience I've ever had. Pre paid and made an home appointment for a Wednesday. They canceled for damaged glass. Made another for the next day. They cancelled for damaged glass again. Made an appointment at the shop for the next day, Friday now. Went in and they replaced my windshield. After I left I noticed they forgot to tighten my review mirror. Got home and went to find the phone number and noticed the pre auth receipt in my email. It said I owed another $364 on top of what I had already paid. No one ever mentioned that in the store. And customer service couldn't see a receipt that I got off their own website from an email they sent me. I'm still waiting to see if it tries to clear my account. No call back from anyone at all saying if that receipt was in error or not. Whole thing wound being an absolute customer service joke on my end. Stay away and go somewhere else.ServicesAuto windshield repair

I can’t remember the last time I’ve experienced customer service this bad. I still don’t know if it was a person I was talking to on the phone or a robot. And then wiper blades sales pitch. 🤦🏻 Three appointments were canceled the day of the appointment after I accommodated them by getting my vehicle inside so they didn’t have to work in the cold. They were scheduling appointments when they didn’t even have the glass for my vehicle. The fourth time, and many days later they finally came and installed the glass. The only pleasant experience was with the technicians that did the work. They were courteous and professional.

I had thought by going with Safelite or reputable company. The things would work out just fine. So you guys said I needed to have my crack repaired. You said that that repair comes with a warranty. My crack has now spread all across my windshield and I cannot get in touch with you all in order to get you all to fulfill the warranty so it makes the Warranty moot.