Safelite AutoGlass

Twice now that I had my windsheild replaced on two separate BMW vehicles, they had to come back to redo. Using a non-certified windsheild where it does not fit properly and doesn't seal. At speeds over 60 mph, there are major leaks and noise from the improper fitment. Thankfully, they have a very good warranty service, yet having to take time out of your day twice as their appointments request being available between 8am to 5pm. But overall...mission accomplished.

Horrible experience. Brought car in for a small rock chip repair on passenger side windshield and ended up making the chip start to crack worse. Not even a day later it was starting to crack all the way to the middle of the windshield. All I keep getting is the run around on how it’s my responsibility to cover the $1200 for further damage safelite caused

This review is for safelite company, not local store. It is impossible to communicate with anyone. Endless maze of phone answering service runaround with only dead ends with "thank you" and disconnect. Waste of time. Use private local shops that care. Need to get warranty work done as sensors were not hooked back up. Phone system has changed and you can no longer talk to them.

Edit since owner response : I was very pleased to learn about the warranty considering my window was never damaged. However I would assume the company will save money where it can. I guess this is what one would expect from a nationwide company. The windshield on my car got smashed severely last month, I was not able to drive so I figured safelite would be a good option to come to me, plus they had a discount at the time of booking so the price was great! When my service date came, I planned for the inconvenient arrival time of 8am-5pm, but I understand it can't always be narrowed down. By 530 I had no updates, so I spent a while on the phone trying to figure out if anyone was coming. Finally around 6pm the tech called and said he was on the way. He showed up, said "sorry, I have the wrong glass with incorrect tint for the model, but it will fit" I chose to proceed since I needed my vehicle and had already waited a week. Fast forward 3 weeks, I have had no damage to the windshield. I parked in a family members driveway for maybe an hour, and when I got back in my car there was a crack over a foot long beginning from the edge of the window across the driver's side. I called safelite immediately and was assured they have a lifetime warranty covering such things, and I could get an appointment to replace asap. I was guaranteed there would be no charge and the tech was coming to replace it. Today just before the tech told me he would arrive, after taking the effort to ensure my car was at home all day for the arrival window, I was told that he would not be allowed to replace the window without the full cost due to the clear damage from a rock hitting the windshield. I understand it is unproveable from me, but I know for a fact this is not what occurred. I will certainly not be using this company again, as I would hope that in a situation when the work had just been completed weeks before there would be at least some understanding and compromise. I now have a daily increasing crack on my window that I cannot afford to replace anytime soon.

Shawn is an excellent technician. He was kind and caring. He knew from talking this was a financial strain on my family due to the expense. He went out of his way to make sure I didn’t need the waxing which saved me money. This empathy is not seen very much when it comes to the automotive industry. I genuinely appreciate his commitment to excellent. Heck of a good guy! Thank you Shawn -James Knight

Would definitely recommend. The team was very honest and saved me quite a bit of money. I really appreciate how professional and courteous they were. Hopefully I don't have any more windshield damage, but if so, I would definitely return. The online quote process was easy, scheduling was a breeze, and all 3 people in the store were helpful.