Safelite AutoGlass

What a bizzare experience. I used to bring all my vehicles here but it's been a few years and my how far they've fallen. I'm convinced this place is no longer in business and an AI is running it. Nobody answers the phone except an automated message that basically says YOU need to go online and do all the work. I got sent dozens of email and text appointment reminders and they never showed up or called in their 5 hour window. I rescheduled the appointment since it was through my insurance and again they didn't show up. You can't call anyone because nobody answers the phones. I finally called my insurance and said I'll be bringing it elsewhere and sending them the bill as I'm done. Best you can expect out of these clowns as I've read the other reviews is an automated response apologizing and telling you to email customer support. News flash, that also doesn't work. I've finally come to the point where if a living person local to the shop doesn't answer the phone and it's been third partied out or automated I hang up as they clearly don't care and you are just a number to them.

Update- it has been weeks without a refund or anyone that can help resolve this. Next step is small claims court and report to BBB. Save yourself the headache and go somewhere else. And don't pay beforehand. This business directs all customer service calls nation wide and you can't talk to anyone local. They tell you the manager from fargo will be in contact and she never follows up. DO NOT PRE PAY Pre-paid for a windshield replacement that the tech was a no-show for. Then I got sent an invoice stating it did get completed. I've rescheduled 2 times, and still nothing. Trying to get this resolved seems impossible. No one gets back to you. This might be a coincidence, but I'm getting this replaced after I just had a side window replaced by safelite. Then, a few weeks later, my windshield spontaneously broke, just like another review had happen.

My overall experience with this Safelite shop was great. It was super easy, convenient, and professional. My vehicle is insured through Progressive with a policy that includes $0 Glass Deductible. All I had to do to get my front windshield replaced was open the Progressive app and schedule an appointment. I opted to have my windshield replaced at their shop instead of having a technician come to where my car is located. I did this to ensure that if they had any issues that required specialty tools they would have close access to them right away. The day I arrived at Safelite at 3:00PM, all I had to do was hand over my keys and sit in their waiting area. They had plenty chairs, a TV tuned to a local channel, a fridge with bottles of water in it, and a nice selection of snacks. After about an hour and fifteen minutes, my car was ready and had a nice new crack-less windshield on the front of it. To my surprise, they even went above and beyond and cleaned my car floors as well. From the front desk receptionist to the actual technician that worked on my car. Everyone was super friendly and easy to work with. Will recommend this shop to anyone who needs their windows fixed.

DO NOT USE THIS COMPANY!!!!!!! We paid for and scheduled an appointment online. On the morning of the appointment the technician did not show up. He then proceeded to call us 6 times throughout the day to reschedule the appointment, each time calling again to reschedule. He never did show up. He stopped answering our phone calls. It is now been 5 days since our appointment and our windshield still has not been fixed. I have called customer service over and over and over again and I get the runaround and no one can help me and no one can get me to someone that can. I cannot find a way to get a refund, I cannot find a way to complain about the technician, I cannot find a way to get a new appointment. This has been the worst experience ever and I want everyone to know about it. (The technician's name is Felix. If that helps anyone.) I strongly suggest that you do not use this company!

I would never recommend safelite to anyone. I had my rear window (on trunk) replaced last month by safelite specifically for the lifetime warranty. Last week I find myself standing outside my vehicle before work starts talking with my coworker when he hear a loud sound go off. We look towards the sound to find that my rear window just spontaneously blew out (not from heat as this was around 7am). Obviously either the window was defective or installation was not done properly. I schedule a warranty replacement last Friday and the appointment came and went with nobody coming to replace the window. I then scheduled another replacement for this morning. I end up getting a call with them telling me that my window would not be replaced under warranty, but they would replace it if I paid for it. Simply ridiculous, and they blamed it on the manager for not warranty-ing it. Of course the manager was busy on another line but they would call me back.....surprise surprise no call. Do not ever use them or fall for they're warranty claims as they will NOT be honored. UPDATE. I try the contact us link that Safelite responds with last work because I knew that would be their reply to my review. It also was unhelpful as it has not generated any remedy or even any communication back to me.

Michelle at the front desk is extremely unhelpful and threatened me with collections after servicing my vehicle about a week and a half ago. She called me at 8 on a saturday morning and within our 3 minute call she had threatened to send me to collections by the end of the day if I can't display a reciept showing payment for my service. I have an email from them showing I paid which wasn't enough, unfortunately their receipt only displays for 7 days which had passed. Extremely poor customer service to immediately go to collections within 12 hours of notifying someone of their payment not posting on THEIR end. Ended up paying and if I am double charged I will just dispute it with my bank. Should have gone with a local business - lesson learned.