Safelite AutoGlass

The replacement of my 2024 Subaru Crosstrek passenger window took 6 hours due to “issues with auto pinch sensor”. I was even sent to local Subaru dealership in Santa Fe to ameliorate the situation, but they made it very clear that there was no issues with anti-sensor. The tech is finally able to replace the window without it automatically rolling down. I then take my vehicle back to Albuquerque where I live and come to find that the passenger door is now not able to open from the inside. Overall, this process took way longer than it should have and now I have to return to Safelite to have my passenger door handle fixed. What should’ve been a simple replacement of my window ended up being a six hour ordeal and now I need to go back to Safelite because of issues with my passenger door.

"Certified technician" Patrick Vance replaced the windshield on our car at our home as part of Safelite's mobile service. He arrived, groughly asked for access to the vehicle, and showed my wife the new windshield. He replaced the windshield, rang the doorbel, and told my wife the keys were "in it" and immediately left without giving her the opportunity to check his work. As it turned out, Patrick installed the incorrect piece of glass and did a poor job in doing so. Upon my inspection I noted: 1. There was a 1/4" wide strip of eurethane gasket material protruding along the inside of the driver's side A pillar for probably 8-10 inches. 2. The windshield was installed off-center by nearly half an inch to the passenger side. Aside from being aesthetically unpleasing, this left a physical gap between the top driver's side moulding and the glass edge of the windshield. 3. Patrick's greasy black fingerprints were all over the beige interior of the car (A pillar, headliner, etc). 4. The glass was the wrong piece. The tinting at the base of the windshield did not come up high enough to conceal the inside of the A-pillar behind the interior trim. This was incredibly noticeable from the exterior. 5. At the top of the cowling (base of the windshield were two large globs of eurethane that were clearly obvious upon inspection and served no purpose (as he later indicated they were to "hold down" the "old rubber" molding). We filed a warranty claim with Safelite, and Patrick returned to fix his work. I marked each discrepancy with a small piece of painter's tape so I would remember to address each issue in turn with him. When he arrived for the warranty work, I went outside to find him with 4 or 5 pieces of the tape removed from the windshield. He immediately demanded "Well, what's wrong with it?!" After explaining the significance of the tape markers he was removing, he immediately began defending his awful tradesmanship all the while telling me "This windshield is installed correctly, or you wouldn't be able to read the VIN in the window at the bottom!" As I pointed out to him, even the VIN was off-center in the window. I asked what more could be done because I was not satisfied with his work. He called his manager at the shop (Joshua Blevins) who agreed to meet with me later that afternoon. While on the phone, I witnessed him making false claims to the manager that there's "not a thing wrong" with the windshield, but the customer wanted to see him anway. Bottom line, Patrick Vance is not to be trusted to service your automobile. If you choose this Safelite, and Patrick arrives, just send him away! He is not trustworthy, shoddily performs his vocation, and takes no pride in his work or your vehicle!ServicesAuto windshield replacement

Horrible experience! Do not get your auto glass repaired/replaced here if you have an option. Installer made a mistake, refused to correct it. When the front windshield cracked two months after the shoddy install, they refused to perform warranty work, stating that they only offered a 30 day warranty for all work. So much for a lifetime glass guarantee, as long as I own the vehicle. Now I think know why they charge twice as much as Speedy glass - they needed two windshields to replace my one broken one. Had to go down to Albuquerque to get the warranty honored. Never shop here! I sure as hell won’t be back.

The work is first-rate — no doubt. The only reason this is not a five-star review is because I got up at 4:30 a.m. to dive 116 miles from my house in Red River to drop my car off at around 8:15 a.m. I had to Uber or walk around Santa Fe while my car sat there MOST OF THE DAY and I didn't get my car back until around 6:40 p.m. Meanwhile, another customer — who brought his car in at 3:30 p.m. — got out at the same time. I get that Subaru's are super complicated, but what is the point of a 7:30 to 9:30 a.m. appointment if my car was gong to get bumped to the end of the day anyway?

Safelite Research department needs training on how to use the VIN to ENSURE they have the correct windows. I waited for over two MONTHS to have my windows done and then was forced to drive over 100 miles each way to have the work done! I am NOT impressed with the overall Safelite experience at all and will provide this feedback to USAA who also forced me to use Safelite. The technician however was good and did accomplish the repairs while I sat in the waiting area for 4 and one half hours.

I showed up for my appointment at the Santa Fe location promptly at 9:30 as requested by multiple texts and emails after I made my appointment. The receptionist told me that the glass had not come in on the truck that morning. I did not get a call about this and had scheduled my morning around dropping the car off and getting a ride. I was asked to leave the car there and hope the glass came in on the 1pm truck. I was assured that they would call me either way. Fortunately, I decided to take my car until I got a call. I never heard back from anyone. I tried calling multiple times that day to spend long waits on hold before always only reaching a call center. Apparently the Santa Fe location “does not take phone calls”. I was told by the call center that they would email the manager and have him/her get back to me. That was last week. I have not heard back, and still have a broken windshield. I’m going to have to use an Albuquerque location, which is really inconvenient. I hope Safelite Corp. will find a more reliable shop to put their name on in Santa Fe. I don’t trust these guys to work on my car after this experience and reading other reviews. What a shame as Safelite at different locations has been truly excellent for many years.