Safelite AutoGlass

DO NOT GO HERE. Had my broken window replaced. Technician did a lazy job cleaning broken glass out of the window frame. This caused the new window to not go up/down correctly. It made a grinding sound from all of the pieces of broken glass left inside and it burned out the window motor. The motor broke an hour after the repair was finished. (My car is less than 2 years old) When I contacted safelite they claimed that they were not at fault and could do nothing about it. These people are not well trained and the customer service is awful. Spend the extra money and go to a dealership/ local auto glass place

DO NOT GO HERE! I came here for a simple windshield replacement and had to come back 4 times because it wasn’t sealed correctly, sensors were not calibrated correctly, and they put on the wrong type of windshield all together. After complaining every time the woman always had a response on how they have had such a hard day and it’s so busy and so many complaints. Well now I know why. So I am putting in an insurance claim to have to get this fixed because it’s still wrong. Do not waste your time or money here.NegativeResponsiveness, Quality, Professionalism

Do not EVER take your vehicle here. Brought my car in for a small crack in the windshield and left with my entire car broken. My light/sunroof sensor was halfway coming off, the back of my mirror was TAPED together and was clearly just left broken. Had a technician come to our house and he told us they clearly broke the parts and tried taping them back together. Told us he would order new parts and get back to us within a week to fix it free of charge. Now 2 weeks later, have yet to hear anything from the technician. Called the customer service and they state that they “do not order parts” and need to figure it out with the dealership. Was told we would be receiving a call in 24-48 hours. Worst experience ever. Wish I could post the pictures here for everyone to see.

Got a chip on my winsheild and a few weeks later probably about a foot and a half Crack from bottom to half way up. Called insurance since I do have glass coverage. They asked who I'd like to go to. Stated safelite, since they filled a previous chip. They called right away to schedule an appointment, got in opening this morning 9/26. Dropped car off gentleman was very kind and pleasant. He gave some pointers like no car wash for a few days and gently closing the doors. Was great to work with. As of right now glass looks great!! Very pleased with service!PositiveResponsiveness, Quality, Professionalism, Value

I've been driving for almost 20 years. I've never so much as chipped a windshield. So when it happened I called Safelite. The person I talked to was incredibly rude. Then after they had my car for an hour they call to tell me the tried installing the wrong model windshield, so I have to miss a day of work due to their negligence. After that, about a week later a teeny tiny scratch approx 1"" long appears in the black outline of the windshield, when I call to get it looked it they say it must have been a rock and they won't fix it unless I replace the whole windshield again. When I did their survey and asked to be contacted because at this point that's obnoxious. I have been nothing but polite and understanding but I figured it's been long enough for them to reach out and that tiny scratch is now too long to fix and will actually need to replace the windshield so thanks a lot.

Had warranty work, takes 5 hours for them to tell me my computer is broke and they can’t calibrate and to go to dealership in Feb. I go to dealer and they recalibrate no problem and lets me know safelite is always doing this to subaru’s. I paid dealer and have been getting ignored from safelite who is supposed to reimburse me. I have spoken to the receptionist who assured me their manager is going to give me a call and I never receive the call. It is now middle of march without one word from the manager. This has been terrible service and I would not recommend anyone to go here, I only did because my insurance company made me thru the claim. I am out of options and patience.