Safelite AutoGlass

Love the customer service, but do not go here if you want to get your windshield replaced in within a month of your appointment time. I had to wait a week because they didn’t have the windshield they said they had in stock. Then when I actually went in, they said that it was the wrong windshield, I waited 1 hour walking by the highway to find this out, then they scheduled me for a windshield two weeks later. Two days before my appointment, I was told they didn’t have it. One week later, today, I went in for my replacement. They got this windshield directly from the manufacturer. After over an hour sitting by the highway, I’m told It is the wrong windshield yet again. Customer service is great but this number of times they have told me to come in and get my windshield when it’s not actually there is pretty bad. It’s been a month since I first went in to get it fixed, and I’ll probably be back in a week or two. They have my VIN and all the necessary information, but I’ve wasted hours sitting on the side of the road. I never leave bad reviews but this was just a stressful experience. Again: wonderful customer service, that’s why it gets 2 stars instead of 1. Don’t blame them for the lack of availability of the part, but rather the fact that they’ve gotten me the wrong one multiple times and have had me come in and wait an hour multiple times. Ps. They left their garage key in my cupholder, I didn’t realize till I was gone, but that gives you an idea of the level of incompetence there. Pics attached. I’ve tried to call to let them know I have it, but all the numbers lead to a bot that tells me to check the website.

The discrimination and disrespect shown to us was unlike anything I have ever experienced. I am so deeply disappointed by Safelite. Came in to get our windshield replaced. Left with a very noticeable dent on the hood. Called to request they come out to fix it and they were immediately combative. I understand companies like this are wary as scammers do exist and try to report preexisting damage in order to get someone else to fix it for free, but this was not our intention. We come from a car family and have deep respect for technicians and understand that mistakes happen. We just wanted them to own up to what happened and swiftly correct the mistake. Unfortunately, that was not the case. It was a struggle to get them to send the photos they took of the car before service and even once they did, their photo featuring the side with the dent was cropped, pixilated, and drawn on, whereas the other photos of the rest of the car were perfectly clear. Instead of working with us to resolve the issue, the manager called me “dude” and said I sounded “like his 18 year old son”. He was extremely condescending, rude, and insulting. I also work in a customer service facing job and would never dream of speaking to a customer in that manner, no matter what happened. So deeply frustrated by this entire experience.

Tech did an excellent job on my Back Glass. Cleaned the back floor area and emptied the back door which was loaded with broken glass (rattled noisily when opening the door. Additionally, they notified me of back spoiler damage which I didn't know about but was able to summit a claim with my insurance. They also removed the spoiler which was hanging and dangerous to drivers if it fell off. Over all, excellent, their service was way less than other glass companies near us.

Had a small chip in my windshield and made an appointment to get it fixed. The technician came in after five minutes and told me that the process went wrong and the chip was now a crack about six inches long. I was told that my windshield needed to be fully replaced now and that I would have to pay for that! They said that it sometimes happens but that they were not responsible. I will be getting it replaced somewhere else and suing them for my out of pocket costs.

Terrible workmanship - aside from the plastic debris, grease all over my A Pillar and rearview mirror, I noticed the housing that covers the rear view mirror components wasn’t on quite right. When I opened it up I found that they had snapped the clip that holds the wiring harness in place. They also snapped the tabs off the housing itself along with putting a big scratch in the plastic. The windshield itself sits at a depression on the passenger side of the car and is above the car body on the drivers side. There also appears to be a small chip already in the edge of the glass. Do not take your car to this location.

What a great experience with Safelite!! I noticed a giant crack in my windshield over the weekend and first of all their online scheduling process is extremely easy to schedule and input your insurance information. I have used mobile service in the past but elected to drop off my vehicle this time. The communication from Safelite was fantastic. Colleen called the day before my appointment and was very kind and answered all questions. The day of the appointment the gentleman who checked me in was again so kind and made sure all my information was correct. I needed them to call a different number for pick up and it wasn’t a problem at all. I had to wait for someone to pick me up so I was able to observe their interactions with multiple customers and they treated everyone with a level of kindness that is not always seen. I overheard them on the phone doing everything they could to accommodate customers. Everything that happened with my vehicle was clearly communicated to me and they even vacuumed the inside! Hopefully I don’t have to go back but if I do it will be without hesitation!!