Safelite AutoGlass

Set up an appointment for 8-12 and my wife stayed gone from work, tried calling around 1230 to find out where they were. Number online just hangs up on you after telling you to stay on the line to speak with a representative. Found a chat bot online, but unhelpful. Found another chat online that gave me a number to call. Called that number, which connected me to the local store and they said the glass came in chipped and someone was supposed to call but nobody did. Got the appointment rescheduled and asked to be the first that day and was told they put in a note. New appointment for 8-12 on Saturday. Ended up being the 3rd appointment that day and the tech showed up around 1130. The only reason this isn't a 1 star review is because the tech, Brandon, was fantastic. Polite, professional, answered my questions and my young son was watching and asking him questions during his work. Stellar tech.

Safelite in Dayton kinda sucks. They removed my glass, then realized they don’t have the right one. You’d think you’d check to make sure you have the tools for the job before hand but I guess not. So then I drove around with saran wrap on my back window for almost 3 weeks. They kept delaying my service week after week. And the worst part, I still had to pay full price. They didn’t care that they prematurely started a job they weren’t ready for , or the fact I had to drive around with now back window for 3 weeks. Not $20 or $50 off. Nothing. Kinda dumb. I work in customer service and when we delay or inconvenience a customer like that, we give a discount or make things right. If you ever need a window replaced, I’d use Safelite as a last resort

I had intended to pay out of pocket since I was trying to avoid submitting a claim that would raise my rates but when I picked up my vehicle and paid the service person informed me that outside of State Farm that most insurers won't raise rates for comprehensive claims. So I reached out to my insurance company, and we actually had free glass replacement, so I was reimbursed the nearly $1000 it cost to replace the windshield. Mind you it's not just a run on the mill windshield, it has automatic wipers, heated wipers and a camera for the safety features so it's not just as simple as slapping a new piece of glass on it. I would HIGHLY recommend going to Safelite for glass repairs after my experience.

We went in for a windshield repair in February- the one they installed wasn’t correct and none of the safety features would function with our car and just flashed continually. They said it would need OEM and they would order it and get it swapped out for no additional cost. We got there for 2nd appointment and they let us know it was backordered and they couldn’t swap it, but didn’t call us ahead of time. Set an appointment for a few weeks later when it would be ready and we called them to double check the day before so we didn’t waste a 30 min trip again and sure enough, it was still backordered and they failed to let us know. We did eventually get it changed - in May, and it functions fine, but the communication throughout the process was terrible and driving for 2.5 months with all the safety features just flashing on the dash was less than ideal.

Safelite is Top Notch! I have a great insurance company that I have been with for 37 years. I carry a high deductible otherwise, but have zero-deductible glass coverage. This is my second time replacing the windshield on this 2018 Honda CRV. First time in 2020 was with a Safelite competitor in which hours were restricted, locations limited, and they did not perform recalibration of cameras (had to make separate appointment at dealer). This time in July 2025 Safelite did the work. I scheduled a Saturday appointment through my insurance App, and upon picking the car up that afternoon, found out the recalibration was completed as well. That was a nice surprise to say the least! Great job and customer service to top it off. Thanks!

So had an appointment for today between 12 and 5. Got a text at 9:02am, day of install to let me know they didn’t have the windshield and auto rescheduled me for Friday 8 to 12. Well taking off work to get a windshield replaced and 3 hours notice before install that it can’t be done not a good look. My reason for 3 stars is the Brandt pike location was stellar in helping me cancel the install all together. 24 hour notice for any cancellation from a business should be standard practice or at least some kind of discount for the inconvenience. But I did find a $200 cheaper option and they got me in this afternoon so maybe that Lord be working his magic today also. ☺️