Safelite AutoGlass

Set up a drop off appointment for 2/11/25 by 9:30a.m. with a pickup time of 5p.m. for a new windshield on a 2022 Honda Pilot that required a 2 hour dual calibration. Dropped my vehicle off just after 9a.m. and went about my day. I was expecting some kind of updates on the status of the repair maybe through automated text but never received anything. By 2p.m. I attempted to call to check the status, only to realize I had a 1877 number that only provided a very frustrating auto service that couldn't understand simple things like "appointment status or update", "check on my service or appointment" or for heavens sake "representative". I realized that the auto service and I were not going to see eye to eye and accepted my defeat and decided to give up on checking the status of my call thinking that when they were done I'd be notified and if there was an issue they would call. Well, wrong again. Came to pick up my vehicle at 5p.m. just to find my car moved, the old windshield was still intact and my hood popped. To my concern I went inside to inquire about the reasoning behind the lack of service. Apparently they do not check their inventory prior to your appointment. The new windshield for my vehicle had a "scratch" on it and my windshield was missing a small side moulding that did not impact the windshield in any way. Apparently, they try to claim this on your windshield insurance claim without your knowledge... Which, who knows if there would be a deductible for or how that would show on your CLUE report that insurance companies use to determine your rates. I have this moulding at home and it can be easily popped back on, I simply left it off because I knew the windshield had to come off... Thank goodness they didn't file a claim for me due to the new windshield being damaged. A call would have been nice to notify me. The lady at the check in desk assured me they had called me several times. Wrong, I had only 1 missed call from them all day. They called once at 4:30p.m, most likely when I ran inside leaving my phone in my other car right before I came to pick my Pilot up. She said they called as soon as they got it back... Which led to me being very confused. If they didn't call until 4:30 and I was to pick up my vehicle when they closed at 5, my car needed a 2 hour calibration... The math there just doesn't add up. Absolutely horrible customer service. They couldn't offer me another appointment for another 2 days. I also brought up my concerns about my hood being left open and if I hadn't realized it, I would have driven home that way which could have been a huge hazard. I was pretty much dismissed and asked how I knew it was popped... Um, maybe because there's a visible gap in the hood when I inspected it finding that my windshield hadn't been replaced... Really? Dumb. Hopefully they get their act together by the time I bring it back in because I am not feeling very confident in their ability at the moment.

I dropped my car off on my one day off at 9am for a 3 hour long service which included a windshield replacement and calibration. I was told it would be done anywhere around noon, and I had plans at 1:30 for an important event. Still didn’t hear anything around that time frame, so I had to get a ride (not a big deal). I didn’t get a call back about my car until 4:30pm, 30 minutes before close!! They told me my windshield was ready hours prior, but they couldn’t get ahold of the IT guy who does calibrations and said I had to come back and reschedule. That was inconvenient for a few reasons because 1, I took that day off specifically for this appointment because I work 7 days a week and never have free time. I just wanted the service done all at once, so rescheduling was a pain. 2, my windshield has been ready for HOURS so I could’ve had my car all this time?? I ended up rescheduling for the calibration about a week or 2 after all this happened. My boyfriend and I switched cars for the day so I was able to get my car serviced. Mind you, they have my car in the system and could tell what parts they should and shouldn’t need prior to this service. My boyfriend calls me after he’s been at the shop for about 45 minutes and says that they’re going to have to reschedule AGAIN because they “didn’t have a part they need”. So that was a huge waste of time for my boyfriend, and a waste of us having to trade cars for the day. Not to mention, we’re going to have to go out of our way AGAIN for something that should’ve been taken care of the first appointment. Never doing business with this specific Safelite again after I get my calibration.

What can I say about this experience. Nothing positive, thats for sure. They came out and replaced the windshield. Afterwards, we noticed a loud wind noise. We filed a warranty claim to have it looked at. A second tech came out and informed us that the first failed to properly seal the windshield and that’s what was causing the leak. Yesterday, we noticed that the floor board was soaked with water. No doubt from the storm that came through. We also noticed that the windshield washer was only working on one side. I went outside and found a broken fitting (it was dark). We filed another warranty claim to have it looked at. They cancelled the visit and called us wanting us to bring it in. I called the office FIVE TIMES before someone finally answered. I asked for a manager and was told they’d left for the day. I asked for the next person in charge and was told they were out to lunch. When I finally got a call back she didn’t seem very concerned about the issue. She asked for pictures before they would send someone out. I was frustrated at first but honestly I’m glad she asked for them because it led us to notice THE PAINT IS CHIPPED ON THE HOOD. I’m currently waiting for a phone call from the regional manager. The assistant manager seemed as if she could care less, speaks poor English, used shorthand in her email such as “pls”, and the email was several run on sentences and it took a minute to decipher. Steer clear of this location. Their techs don’t know what their doing and the managers are absent or incapable. **update** Still have a poor opinion of the location itself. However, the district manager and her quality control managers offered a caring approach and corrected the issues at hand. Thank you Joann and your guys.

Every aspect from scheduling to the glass I had a very easy and happy experience. The reason for the 2 stars was that my vehicle wasn't cleaned after they did the installation. I had a layer of glass shards everywhere. I ended up canceling an appointment and spending an hour the next day cleaning it out myself. I'm assuming the reason for it not being cleaned was I received a call 30 minutes before they closed, and the installer was more concerned about leaving than finishing the job. Just be aware if you schedule your installation late in the day. The pictures are from my steering wheel. I use this vehicle as a limousine and clean it at least every couple of days to keep it ready at all times.

What a disappointment in their service or lack of today. Set an appointment four days ago for a 8-1 window today. Called at 11:45 to get an update and after battling through your automated call as your shop won’t answer the phone I was told the tech would call us and let us know his arrival time. Two hours later and several other phone calls, your contact center tells me the shop won’t answer and therefore they don’t know where the driver is and if and or when he will show up. They had to send the shop an email, really?I got the shop number from them to try and call and again no answer just back through the awful automated system. I would never use them, recommend them or give this location any type of reference. I’m sure there will be an automated thank you for taking the time to give us this info, we’re sorry, we’ll don’t bother, get your act together and answer the phone and call people back, you are in the service industry. Thanks for wasting almost 7 hours of my day today. You really deserve 0 stars, but the two people at your contact center tried to get you to call me. If you are the owner and replying to this, why do I need to send you info, should be on your system.ServicesAuto side window replacement

This place is horrible! I dropped my vehicle off this morning at 8am for a windshield replacement. I called at 4:45pm to ask where my keys would be located since they close at 5pm. They proceeded to tell me they are still working on my vehicle and they will continue to work on it until the job is completed. I arrived at 5:10pm to my surprise, they informed me that my windshield was never replaced because the one that was ordered was damaged. Sooo was anyone going to call me to let me know that my vehicle sat to the shop for 8 hours without being touched???? After 5:15pm they placed my old windshield back on car and DID NOT recalibrate my windshield nor inform that it is not recalibrated even though it was calibrated when I dropped it off! I will never visit this place again!!! Horrible service!!!