Safelite AutoGlass

Pros: It took a month but the job was finally completed by Sam who was great. (Hence the 2 stars) Cons: My wife's car which is only 6 months old needed to have the windshield replaced after a failed chip repair. The initial repair tech broke the clips on both the corners moldings and gouged the front cowl. There was no communication about the damage when the car was returned. The parts which cost over 500 dollars had to be ordered multiple times and felt like I was getting the run around since I had to keep pressing them to fix it. I cannot recommend this company

I wish there was a negative star. I just had my windshield replaced today by Tech guy Micheal and whoever else he was with, at my place of resident. They broke the trim hinge of a few things I’m guessing while they were trying to get to the windshield and they put the trim back in place like they weren’t even broken. They also didn’t replace a bolt that was holding the windshield cowl down. The bolt was missing and was broken as well. I called Micheal and he denied the whole thing. I told him it was not broken when I parked my truck. They also didn’t replace some other things. The tech said he would mention it to his supervisor. I asked for the name of his supervisor and the tech told me he was on vacation until next week. I tried calling the shop but they kept putting me on hold or putting me to the automated machine. It’s upsetting that the techs don’t have enough respect to be careful of their customer’s property. I have another vehicle scheduled for windshield replacement with them but because I don’t want anything broken on that vehicle I will cancel and go to Diamond Auto Glass instead since I see better reviews for Diamond on this same review feed.

Don’t bother if you have a newer vehicle with advanced safety camera behind the windshield. I took my 2020 Subaru Outback in for a windshield replacement where they guaranteed me they could get the cameras recalibrated which needs to be done after a windshield replacement. They weren’t able to do it the first time and called it to be a defective windshield. I went in a second time to have another windshield installed and again they were not able to recalibrate the cameras. They referred me to Subaru service where they said I wouldn’t have to pay out of pocket and that they’d send over billing info to be billed by Subaru. Unsurprisingly, Subaru had no idea of the issue. I tried getting ahold of somebody at Safelite and nobody is any help whatsoever. At the end of the day, I had to pay for the windshield replacement and a separate charge on top of it for Subaru to recalibrate the cameras. Lesson learned, please take my advice and don’t go to Safelite if you have a newer vehicle. From what I hear this is business as usual for them. Either go to your vehicle service center or a local glass shop. Don’t waste your time with Safelite.

UPDATE: Have responded as requested below, and still have yet to hear back. I’ll go ahead and take care of it myself, nothing like adding 300+ extra, out of pocket to the already, overpriced window replacement. Thanks! I had my driver side window replaced, after replacement I found the door panel not securing to door properly. I brought it up with the technician while he was buying fuel line at my work, for a small engine of some sort. Door panel ended up getting attached to door with silicone, and it did not hold. Later on, my door panel got caught on the weather strip again, while opening the door; the panel broke in half. I went into their shop, showed them the damage and was promised a call back for some sort of repair. Never to hear back from them- would not recommend their service, overpriced for work performed and to have no accountability? Don’t bother-NegativeResponsiveness, Quality, Professionalism, Value

Don’t plan to wait there! My service took over two hours for a regular replacement. The bathroom door handle was broken from the inside and there was no sign so I was stuck in there until I figured out how to escape. There were cases of water but none in the fridge accessible to customers. The waiting room was freezing. One member of the staff came in and talked about wanting to kill himself and being rude about another customer. Another worker loudly complained about the management. Service was acceptable, though it took twice as long as I expected. Overall, I won’t be returning.

Unfortunately I used Safelite to replace my windshield. The first visit to install at my house the tech broke the new windshield and ruined the inner windshield liner. I was told that the inner liner wasn't available. It was. Just not from their suppliers. I then had 4 more visits to install the new liner or windshield with tint and all 4 times the technicians either didn't bring the liner or have the replacement windshield with the tint. Really poor communication between the shop and the mobile techs. I finally brought the car in to the shop where they installed the windshield with the tint. Unfortunately again they botched the tint job leaving it uneven and with a gap in the top of the tint. They even incorrectly mounted my windshield wipers! When I inquired about correcting the tint I was told their tinting guy would be in later that week and they would give me a call when he was in. That was weeks ago and I haven't heard anything from them. If your considering Safelite for any glass replacement do yourself a favor and consider taking your business elsewhere. Update, the owner said that the Safelite people would get ahold of me and sort this out was a lie. Its been several weeks now and not a peep from the Flagstaff Safelite people. What a joke they are!!