Safelite AutoGlass

Pros: It took a month but the job was finally completed by Sam who was great. (Hence the 2 stars) Cons: My wife's car which is only 6 months old needed to have the windshield replaced after a failed chip repair. The initial repair tech broke the clips on both the corners moldings and gouged the front cowl. There was no communication about the damage when the car was returned. The parts which cost over 500 dollars had to be ordered multiple times and felt like I was getting the run around since I had to keep pressing them to fix it. I cannot recommend this company

I wish there was a negative star. I just had my windshield replaced today by Tech guy Micheal and whoever else he was with, at my place of resident. They broke the trim hinge of a few things I’m guessing while they were trying to get to the windshield and they put the trim back in place like they weren’t even broken. They also didn’t replace a bolt that was holding the windshield cowl down. The bolt was missing and was broken as well. I called Micheal and he denied the whole thing. I told him it was not broken when I parked my truck. They also didn’t replace some other things. The tech said he would mention it to his supervisor. I asked for the name of his supervisor and the tech told me he was on vacation until next week. I tried calling the shop but they kept putting me on hold or putting me to the automated machine. It’s upsetting that the techs don’t have enough respect to be careful of their customer’s property. I have another vehicle scheduled for windshield replacement with them but because I don’t want anything broken on that vehicle I will cancel and go to Diamond Auto Glass instead since I see better reviews for Diamond on this same review feed.

Honestly I wish google had an option for 0 stars… I had an appointment scheduled in the time frame of noon-5pm I never heard anything from Safelite, I had to call them at 4:50 to see if my technician was going to make it that day or not (he didn’t make it), I got my windshield replaced the next day. I drive my truck and I hear wind coming in through the bottom corner on the driver side. Getting a hold of anyone at the shop is a definite a pain, I’ve wait twice for over 20 minutes. I would never recommend Safelite to anyone!!! A few days later we get snow and I have a leak at the top of my windshield it’s a pretty bad leak and continues to drip. I feel like the problems just keep adding up

Unfortunately I used Safelite to replace my windshield. The first visit to install at my house the tech broke the new windshield and ruined the inner windshield liner. I was told that the inner liner wasn't available. It was. Just not from their suppliers. I then had 4 more visits to install the new liner or windshield with tint and all 4 times the technicians either didn't bring the liner or have the replacement windshield with the tint. Really poor communication between the shop and the mobile techs. I finally brought the car in to the shop where they installed the windshield with the tint. Unfortunately again they botched the tint job leaving it uneven and with a gap in the top of the tint. They even incorrectly mounted my windshield wipers! When I inquired about correcting the tint I was told their tinting guy would be in later that week and they would give me a call when he was in. That was weeks ago and I haven't heard anything from them. If your considering Safelite for any glass replacement do yourself a favor and consider taking your business elsewhere. Update, the owner said that the Safelite people would get ahold of me and sort this out was a lie. Its been several weeks now and not a peep from the Flagstaff Safelite people. What a joke they are!!

Don’t bother if you have a newer vehicle with advanced safety camera behind the windshield. I took my 2020 Subaru Outback in for a windshield replacement where they guaranteed me they could get the cameras recalibrated which needs to be done after a windshield replacement. They weren’t able to do it the first time and called it to be a defective windshield. I went in a second time to have another windshield installed and again they were not able to recalibrate the cameras. They referred me to Subaru service where they said I wouldn’t have to pay out of pocket and that they’d send over billing info to be billed by Subaru. Unsurprisingly, Subaru had no idea of the issue. I tried getting ahold of somebody at Safelite and nobody is any help whatsoever. At the end of the day, I had to pay for the windshield replacement and a separate charge on top of it for Subaru to recalibrate the cameras. Lesson learned, please take my advice and don’t go to Safelite if you have a newer vehicle. From what I hear this is business as usual for them. Either go to your vehicle service center or a local glass shop. Don’t waste your time with Safelite.

Told them my car year, make, and model. Made an appointment. The appointment day comes and I bring it in. Go home. Get a call that they don't have the glass and they didn't realize it until they started the work and I'll have to come back and pick up the car unrepaired. Then I get another call and they ask me to take unscheduled time off my work and come get it as soon as I can so that they can take the day off and close shop early. After I get my car I find that some of the software settings in my car have been changed; they didn't have my glass but they had time to mess around in my car.