Safelite AutoGlass

DONT GO TO THIS LOCATION! It’s a waste of time! I made an appointment weeks prior. The woman over the phone assured me I’d be out in time to pick up my son from preschool. On the day of my appointment, I rushed to drive almost a hour to get there after dropping my son off at preschool and stayed busy close by so they could do the work (because of the long drive). They called me at the time my car was supposed to be done to tell me they hadn’t even started the work on my car yet and it would be an additional three hours. I had to pick up my son, so I came back and picked up my car. When I did, the woman at the desk told me I should really plan on leaving my car all day after telling me over the phone, when I made the appointment, that it would be ready in two to three hours after dropping it off. Someone had also been in my car and moved it even though they didn’t even do any work. Then I had to rush almost an hour to pick up my son in time. I wasted my whole day, accomplished nothing and still have to drive around with a cracked windshield with my two kids in the car, not to mention I’m 4 months pregnant. I will NEVER go back to a place that does business so poorly and has such horrible customer service. UPDATE!: If you want good service and a job well done, go to Plymouth Glass & Mirror in Thomaston, CT. After this horrible experience at safelite I called Plymouth and they were able to come to me the very next day to do the repair. One person came to replace the windshield and another to recalibrate my car. They were very accommodating, time efficient and personable. They also worked around my schedule making sure I was able to pick up my son in time. I do not work for Plymouth but will now be a customer for life. Save yourself time and a headache, don’t go to safelite! Go to Plymouth Glass and Mirror instead!

Absolutely would not recommend this place, or Safelite at all. Did a windshield replacement and they ended up damaging my car, then denying having caused the damage, claiming rocks caused the damage (2 other shops confirmed it was impossible to be rock damage). I had pictures when I dropped the car off, and they didn’t even have pre-inspection photos of an area literally 2 inches from where they insert the glass, and claim it’s not an area they work. Then they have the nerve to question why it took 2 weeks to notice the damage, on a weekend car I drive maybe once every 1-2 weeks. They have their own internal biased investigation department that of course is going to deny everything because it’s in its own best interest to do so. Imagine having gashes on the edge of your hood facing the windshield, and being told it was caused by a rock. On top of it having paint protection film that was sliced through, which is literally designed to protect your car from rocks. Funny how they say a rock caused 2 slices, yet my bumper which is also covered in the film and takes rocks all the time has NO damage remotely close to this…how strange. And the only excuse the shop could come up with is “it’s not us because if we did the damage it would’ve been much more catastrophic” that’s like saying “I didn’t scratch your car door because if I did the whole door would be destroyed”. In what world does that logic stand? Logically or legally? They offered touch up paint as a courtesy gesture, but it doesn’t even come close to the cost of removing and replacing the paint protection film, on top of correcting the paint. Only positive I’ll say is the manager was polite and professional. Avoid this location, and Safelite all together. I’d rather pay a company double out of pocket than to ever use Safelite again. No friends or family will ever be using them either.

I received notifications prepping me for my scheduled service all the way up to the morning of my appointment. I arrived only to be told that they didn't actually have the glass yet. The woman in charge stayed hidden in the office and told the techs what to say to me. They couldn't even offer any idea of when to reschedule. My appointment had been set for over a week! Where was the communication? I was missing work to accommodate their availability. The least they could have done was have someone in charge explain to me exactly what happened. Needless to say, I had my insurance switch both my vehicles to another provider who was able to secure the glass I needed within an hour 🤦🏾‍♀️. Customer service is truly a lost art at this location.

Justin was absolutely fantastic in getting my vehicle repaired with the new glass! Even better was his Gracious attitude in handling this situation with professionalism, courtesy, empathy, compassion, and timeliness! The job was done by the time I was originally supposed to have dropped the car off, given I dropped it off first thing in the morning at 8:30 AM. I received a call from Justin at approximately 9:45 AM, letting me know that the car was done and ready to be picked up. Justin and his team greeted me with such positivity, I can’t tell you the last time I was treated the way I like to be treated and had the job done to my satisfaction in a time Under The original time that was quoted. What a breath of fresh air, seeing someone take Service So seriously, While Completelytreating customers with the utmost of respect!! I won’t hesitate to recommend Safelite in West Hartford, Connecticut at 226 South St.,to anyone that I know or is looking for Glass replacement for An automobile. Brian Peterson

"I had my windshield replaced by Safelite, and not only was the service exceptional, but I was also pleasantly surprised to find out the technician was an old friend from school! From start to finish, the experience was top-notch. He was professional, efficient, and clearly takes pride in his work. My windshield looks perfect, and he took the time to explain everything thoroughly while ensuring my vehicle was spotless when he finished. It's rare to come across someone who combines skill with outstanding customer service, but he absolutely delivered. I couldn't be happier with the experience - Safelite is lucky to have someone like him on their team. Jose Molina did an amazing job and deserves to be recognized for his hard work and excellent service. I highly recommend!"

This has to be the most unprofessional service center I have ever been to. Had my first appointment scheduled 3 weekends ago, got all the way for them to tell me they got aftermarket glass for a 2023 Subaru with a higher end eyesight system instead of the OEM glass like I requested, rescheduled for the second weekend, dropped off my car to get a call an hour that the glass had scratched and was unusable. Had to schedule for 3rd weekend in a row to finally get my glass and recalibration done. The tech told us DO NOT LISTEN TO THE TEXT MESSAGES THAT SAY THE CAR IS DONE WE WILL CALL YOU, and that is exactly what I did, I called the safelight 1-800 number at 3pm to check in on my car, the representative tried to call this location to see if my car was done, and no one at this location answered, the representative then said it is better to wait to get a call to know your car is actual done since we are 40 minutes away. 4pm comes around at this point, I am prepared to just head up there and see what is going on when I get a call from a tech telling me they are closing at 4pm today and asking when I expected to be there. Keep in mind there hours online say 5pm!! The tech then said he called and left a voicemail earlier which is a lie because I never received a call from them, otherwise, I would have went right over to get my car. The tech said he was leaving in 20 mins and that he would leave my key on my back tire… sure right where someone could just grab it and steal my car. I asked him to then just lock it in my car as i have a spare. This whole experience has been absolutely terrible, I will be calling corporate and never using safelight again after this experience. View this as a warning please.