Safelite AutoGlass

Mixed experience. The installer/tech did a great job, and all the staff we interacted with in-person were sweet, kind people. Why did I give only 3 stars? I made a full replacement appointment for the next day, online, including my insurance information for a claim. Received a missed call/voicemail within minutes asking me to callback so they can cancel the claim, as they said I'd be paying out-of-pocket anyway. I call back immediately, and someone else answers the phone. I explain the voicemail and this individual sounds confused, but it seemed as though they understood in the end, and they assured me the claim would be canceled. My appointment also had to be rescheduled (don't recall if they mentioned why). A couple days later, I received notice that they did submit a claim. It would've been a better situation if I'd simply cancelled the appointment and rescheduled on my own to avoid the claim. Very disappointed with their customer service over the phone.

I’ve used safelite in other states and had good luck. This one is Sioux Falls though is garbage. I’ve unfortunately used them 3 times now and each time you schedule an appointment and wait around all day only for them to not show up. Then they reschedule you for a week down the road and they again don’t show up. If they ever show up to fix my current broken window, it’ll be the last time I use these guys. I’ll pay the extra money to use someone local who doesn’t treat its customers like crap and waste their time over and over again. Highly recommend avoiding this Sioux Falls location. Other satellites are probably fine like the one in Des Moines I’ve used in the past.

Booked appointment online, final price was $451.37. Then, day of appointment they said they didnt have the right windshield and had to order it. Then suddenly the price was $971.54 to include calibration that we do not need. Angela said they had to prove it does not need calibration before they can take that off. What? Also, the workorder PDF downloaded from their website shows the price at $1,440.00. Angela had no explaination for this. In the end, we cancelled this appointment. Save yourself the frustration and time and do not use Safelite.

This was terrible. Brought it in to get a back window replaced and this damage was done to the vehicle. We called customer service and they emailed the manager at the store. We received no response. Now every time we try to call customer service to try to address the situation, the system hangs up on our number. I will absolutely never use this company again and I am going to tell every person I meet about this. I have never had so much damage done to my vehicle and had to pay $490.NegativeResponsiveness, Quality, Professionalism

I contacted Safelite about a windshield replacement because they are open on Saturday. I set the appointment up 10 days earlier, that process was very smooth. The DAY OF my appointment, and I'm driving to the shop to drop off my car, they call and tell me that their truck didn't deliver the windshield the day prior. First of all, why didn't they contact me then? Why wait until I'm already on my way to drop off the car to call? Lastly, why is the windshield not being delivered until the day before the appointment? I knew that the windshield would need to be ordered, that's why I made the appointment so far in advance. I hate to leave a poor review because the person I spoke with was nice and very apologetic, but when Safelite sends me daily text messages and emails reminding me to show up for my appointment, yet doesn't bother to get the windshield delivered, this is the first and last time I will use Safelite.

This review has nothing to do with a windshield repair, but extraordinary customer service on behalf of one of your technicians at approximately 5 PM on Friday afternoon, February 28. Because of the high winds, I had had a huge branch come crashing down out of my maple tree in the front Boulevard and was laying partially on the street. I looked out and saw a Safelite van stopped on the street. I went out and asked the young man what he was doing and he said moving the branch off the street. That branch is at least 45 feet long and quite heavy. What amazing customer service from someone who expected nothing in return… His name is Antonio. Please Let him know how much his kindness meant to me! He was incredible!!