Stephens Auto Glass

Excellent service. Everyone was friendly, thorough, and didn’t waste any of my time. I rarely write reviews but these people stood out as a trustworthy business. Getting my windshield replaced was painless. 👍🏻

Joe and associate were great! They got it done within an hour at our home. Friendly and thorough! Even cleaned the window! Insurance claim was quick and easy! I defenitely recommend Stephen's Auto Glass. Thank you!

I needed a new windshield... from the young lady answering the phone to the young man installing the windshield, it was smooth sailing... the cost was a little less expensive from the other bids.. besides, they answered their phone, not like safelite, who kept directing you to their web page... Thank you, Stephen's Auto Glass...

This is a shout out to Brock, and the Peoria Stephens Auto glass team. Originally was not a great situation in the least from another branch, but won’t dive into that. After being informed of the issue at hand, and how it was being handled by the previous manager. Brock immediately contacted me asking questions, getting pictures, and also taking care of the damage that was done from the previous installation by another tech that has since been resolved internally and with haste. It was the most on top of, courteous, respectful, and taking responsibility/being genuinely apologetic for the company, I was beyond impressed. And no I would never expect someone to come crawling back to me with hat in hand, and begging for forgiveness. That’d be pretty ridiculous to expect. (usually just get a quick half sorry while trying to shove you out of the door or even better when they start to insult you because they can’t take responsibility or be adult enough to actually know how to provide customer service or even as little as have a conversation) But Brock invited me down, inspected the vehicle on site, showed me the entire process of what he was going to do, how and when he was going to do it, and even showing me all the communication/information that was available as well as sat and listened to the entirety of the story, as well as agreeing with how ridiculous everything got especially with the timeframe (which again was not his or Peoria’s fault, was other parties involved) He didn’t have to but made me feel much better that someone in that entire situation from MULTIPLE PARTIES, he and Stephens Auto Glass in Peoria were the only ones to actually communicate, and actually deal with you like a person and not a number. So Brock and the Stephens Auto Glass team in Peoria, you have my deepest thanks and gratitude for getting things taken care of right and how they should have been done 4 months earlier. Also not only for being the only ones to work the extra mile and actually take charge of the situation, but also taking the time to talk, answer questions, listen, and get the issue resolved. Thank you again and hopefully this review helps people see what y’all are capable of doing

I had a wonderful experience here. They were able to order me a new windshield and have me in the next day. It only took them 28 minutes to replace whereas I had heard from other places it would take at least an hour. I've had my new windshield for about a month now and the seal is still great! Once again it was a wonderful experience with a great companyPositivePunctuality, Quality, ProfessionalismServicesAuto windshield replacement

This week I took my co worker to pick up his truck they replaced windshield.. they then said his wiper transmission was “cracked” before they messed with it and they broke it when they messed with it!! BS we are mechanics at a shop down the street, we know that wiper transmissions don’t just crack. Luckily he can fix it himself but most people can’t! Don’t go here something might magically “break”.