Urban Auto Glass

I got a windshield crack on a long road trip and found Urban Auto Glass in Flagstaff. I was in Sedona at the time. They were able order the correct part over the phone and in a couple days, when I was passing through, were able to replace the glass in a very short amount of time. 40min maybe. Everyone from the customer service agent on the phone to the staff at the shop were just amazing. Friendly and responsive. Totally saved me. Thank you Urban Auto Glass.

Absolutely amazing customer and technical service. Truly, blown away. Bailey, who was my first point of contact was so personable and sincere~that sincerity continued through Matthew, the technician that came to my door step, repaired my windshield in literally 10 minutes. I couldn't even see the crack anymore. Amazing company. I highly recommend them!

I've dealt with other glass shops in Flagstaff, but this one is exceptional! They went above and beyond to take care of me after my windshield was abruptly broken from a rock that was thrown from a big truck. They were able to replace my windshield within an hour after the incident. Thank you Urban Autoglass!

If you’re going to Urban Auto Glass, don’t deal with the little secretary Jen! She was rude on the phone and when I asked to schedule to get my truck tinted, she said they were weeks out and hung up on me! No call back whatsoever, despite even leaving a voicemail. Jen single-handedly lost my business for Urban due to how unprofessional she was at work and I wouldn’t recommend this place to any of my family or friends. Went elsewhere and got a quality tint done same day with someone who actually wanted my business.

Fantastic customer service, excellent work and great people. Bailee, the front desk/office administrator, coordinated with my insurance company which saved me an hour's worth of pain and suffering. Matt, the owner, is an ultimate professional who stands by his work. Mobile service to your site available up to 30/40 miles. They were recommended to me by the auto dealership and they were right!

Great service. Quality service. Went in for chip repair on my windshield with a quoted price of $40 for a serious chip and a minor chip with a very small crack. As soon as I asked for the chip repair they ran a quick quote for a new windshield (parts/labor) and told me that if I ever needed a new windshield that I would know what to expect from them. The quoted price was $180 for my 1995 Subaru Legacy. I asked if they would be able to install a new windshield that day and they said that they could pick up the glass and set an appointment in 2 hours. This was also accounting for their lunch so I assume that this time would've been shorter; either way 2 hours is pretty quick. I returned for my appt and they had me out of there in 45mins. I'm happy with the repair and can wholeheartedly recommend these folks to anyone with window needs.