Urban Auto Glass

I got a windshield crack on a long road trip and found Urban Auto Glass in Flagstaff. I was in Sedona at the time. They were able order the correct part over the phone and in a couple days, when I was passing through, were able to replace the glass in a very short amount of time. 40min maybe. Everyone from the customer service agent on the phone to the staff at the shop were just amazing. Friendly and responsive. Totally saved me. Thank you Urban Auto Glass.

Great service. Quality service. Went in for chip repair on my windshield with a quoted price of $40 for a serious chip and a minor chip with a very small crack. As soon as I asked for the chip repair they ran a quick quote for a new windshield (parts/labor) and told me that if I ever needed a new windshield that I would know what to expect from them. The quoted price was $180 for my 1995 Subaru Legacy. I asked if they would be able to install a new windshield that day and they said that they could pick up the glass and set an appointment in 2 hours. This was also accounting for their lunch so I assume that this time would've been shorter; either way 2 hours is pretty quick. I returned for my appt and they had me out of there in 45mins. I'm happy with the repair and can wholeheartedly recommend these folks to anyone with window needs.

Fantastic customer service, excellent work and great people. Bailee, the front desk/office administrator, coordinated with my insurance company which saved me an hour's worth of pain and suffering. Matt, the owner, is an ultimate professional who stands by his work. Mobile service to your site available up to 30/40 miles. They were recommended to me by the auto dealership and they were right!

If you’re going to Urban Auto Glass, don’t deal with the little secretary Jen! She was rude on the phone and when I asked to schedule to get my truck tinted, she said they were weeks out and hung up on me! No call back whatsoever, despite even leaving a voicemail. Jen single-handedly lost my business for Urban due to how unprofessional she was at work and I wouldn’t recommend this place to any of my family or friends. Went elsewhere and got a quality tint done same day with someone who actually wanted my business.

The office girl could not be more snippy and rude, I use to recommend this shop to many people. But after so many rude interactions with her, I will be sending people to diamond auto glass, where they are respectful and on time.NegativeProfessionalismServicesInstallation, Auto windshield repair, Auto side window replacement, Sunroof glass replacement, Auto windshield replacement

After having difficulty with other larger auto glass shops in town, we were grateful for the prompt and thorough service at Urban Auto Glass. State Farm was able to gain contact with them in less than 10 minutes and they were able to schedule me very quickly. There were a few things other shops were not able to do due to our car having “eyesight” however, it was not an issue at all for Urban Auto Glass. We would highly recommend coming here and will be using their services for our other cars and family’s cars.