American Auto Glass LLC

Had a windshield installed on my 2004 Lexus IS300 on Monday, paid $170 for it to be done. Thought I was getting a good deal. Drove straight home, parked it Monday, while taking the 24 hour tape off on Tuesday I noticed that the gasket was not set properly. Called Tuesday afternoon to give them a chance to fix it, guy that answered the phone was nice made the appointment for Wednesday morning to be fixed. So I arrive at my appointment and instead of fixing the issue the guy caulked the windshield gasket. I drove to the vb store thinking a manager would be available, nope...neither their norfolk or vb stores have office ppl or managers available. I call the number, the guy says he will call me back in 10mins well that was at 855am, it's now 12:18pm and he still has not called back. I have called numerous times and he does not answer! I dont want them working on my car ever again. They half a$#ed the job the first and second time! Guess we are now headed to small claims court.

They were really eager to replace my windshield, but absolutely not eager to take care of me due to a loud wind noise after install, and the EyeSight on my car not working after install. Do not choose this company. They are very responsive until they get your money, then radio silence. I chose them over Safelite because they told me I wouldn't have to recalibrate the EyeSight after installation (Safelite said I would). The owner, Curtis assured me that I would be fine without the calibration. We waited 24 hours after installation, and the first time we drove the car, there was a loud noise from an improper seal. To make matters worse, the major safety feature of my car also won't work after the new windshield was replaced, and needs to be recalibrated. They only responded to the warranty department of my insurance (not to my calls and texts). Now, they quit responding when I'm trying to work with them to have it re-sealed and calibrated. TERRIBLE customer service. This place is run by hacks.NegativeQuality, ProfessionalismServicesAuto windshield replacement

Mr. Curtis, I had my windshield replaced at my home on my SUV earlier this week by one of your techs. That evening we noticed the rear mirror (entire housing assembly) was disconnected and hanging down by the connecting wires. Additionally the auto sensing functions (rain) is not working. Perhaps the tech did not calibrate. I have been unable to reach you through the phone number you called me from and the vmail inbox has been full all week. Please contact me, to have this resolved. Thanks 9/27/2024 Update, a few weeks later the company sent someone out to correct this issue. I am now satisfied with the resolution. Increased the rating to 3 stars.

$1500 in losses, I don't give less stars because there is no option, worst service of my life, I have never seen a company with such irresponsible technicians and with so much lack of care in their work, adding the lack of professionalism and the lies to charge for the service. They broke down my truck during the service and when I called the office to report the problem they hung up on me and to this day they don't answer me every time I call, I also went to the office in person and there was no one there. If the company does not contact me to reimburse the repair costs and the days without work, I will be forced to report this issue to the better business bureau and go to court, in addition to publishing the bad experience on all my social networks, local newspapers and with my co-workers who regularly they use the services of that company. I hired the company's services to replace the windshield of my truck (a 2016 Freightliner Cascadia), that is, a tractor trailer for commercial use. To begin, the technician went to the wrong address and it took him almost 20 minutes for him to understand that he was not in the right place. Once there, he began the work irresponsibly. After removing the windshield, he threw soapy water from afar. all over the edge of the rubber gasket, wetting documents that I had inside the truck, I also wet electrical cables and engine connectors that are not advisable to get wet because it can end up in malfunction of the sensors that exist in the engine. The worst part was that the technician did not pay attention to the places he put his foot and irresponsibly broke one of the engine antifreeze hoses, leaving the truck out of service. In the photos you can see all the antifreeze on the floor and in In the video, the union of the hoses dripping with antifreeze, the black material that is seen in the video at the point of the break was placed by the technician in an attempt to stop the flow of liquid, obviously he had no idea what he was doing, I had to constantly take my foot off the engine parts because it would rest wherever it wanted without knowing if they were fragile parts or electrical connections or sensors, etc. At the end of the service he told me that there was no one at the head office and that I had to wait until the next day to report the problem, and that the company would surely send someone to fix the problem, plus I had to pay for the service to that they could take charge of repairing the damage, in the end it was all a lie, for the rest of the afternoon I was calling the number where they hung up on me and they never answered me, however I called from another number and when they heard my voice They hung up the call again. The next day I went to the Virginia Beach office since it is the address they have on the website and the one that appears on the service receipt, and the office seemed abandoned, I was waiting for a while and no one showed up, then I went to the office that they have in Newport News and I found the same scenario, also throughout the day I was calling the two offices and the technician who came and they never answered the phone, I lost 3 days of work in addition to the stress and the bad time, being that In this month (January 2023) and the next I have to work as much as possible because in March I have to stop working for a month for personal reasons. In short, read this company's reviews carefully and avoid using their services at all costs, it is better to pay a little more than have these problems later.

I was rejected from my state safety inspection because of cracks in my windshield. I called American Auto Glass and they said I could come in anytime the same day. I went right there and they immediately got my car in their garage and began getting the new windshield in. I also called Safelite before them and I had to make an appointment one week out. Safelite also gave me a quote for $334. American Auto Glass quoted me at only $180 installed. They were remodeling their office so I understood the lack of entertainment in their waiting area. Regardless, they put my new windshield in within an hour or me calling, they were all extremely friendly, and I only paid about half the price as opposed to Safelite. Also, they cleaned out the interior of my car when they were done! I highly recommend American Auto Glass for any auto window repair you need.

Our brand new expedition needed a new windshield due to a rock cracking it on the interstate. When I say brand new, we're talking 1,500 miles. American Auto Glass came and replaced the windshield and also left us 2 scratches on the vehicle body. One was 3 inches long and down to the metal. The tech didn't say anything, but rather just left it and I guess hoped we wouldn't notice. They have since been the most unprofessional company we've dealt with in a long time and continuously giving us the runaround. The guy we have been corresponding won't even provide us with his name. #sketchy He also stated he was just the 3rd party and we should be coordinating the fix (for his mistake) with his un-reachable paint guy. Upon looking at our cameras of the replacement, the tech had his feet/shoes all up on the sides of our vehicle doors and seats! I guess we are lucky they only left us with 2 spots of damage. DO NOT USE.ServicesAuto windshield replacement