Baltazar's Tire Shop - Alaska Auto Glass

Brought in the car to do a low profile tire swap. Perilli Pzero tires. Had 235 35 19 in the front Had 305 30 19 in the rear. The tire was damaged. They said their machine would not have done that. I let that go. I was already upset. I said at least fix the rims. Baltazar agreed. I posted on social media because of my concern, everybody said to get the rims fix so I did. Brought in the car again. They saw my social media post. The boss cussed at my social media post. The guy that was going to fix it was nice but.. Too much negativity I rather not let them touch my car and they said to never bring them a car again. Honestly if you fix the rims and tire issue. This would have brought you good reviews for customer service. UPDATE: Flat tire on the highway and there's a leak from the bead on the brand new tires I just put on my brand new wheels.

To start: on the right day, they're service is great, I'll give them that. However, I have had multiple bad experiences and will not be returning. To be noted: I am a 21 year old woman. The first was sometime this summer, when I was condescended to and then mocked by one of the workers when asked which type of oil for my car. I specifically said that since the car is in my father's name, and he only runs conventional through it, to do conventional. He continued to condescend and push for synthetic, but I repeatedly told him no, and when he wouldn't stop I told him to take it up with my father. When I stepped away from the desk, i forgot to give them my keys, so I stepped back up, said "sorry, you need these", and he openly mocked me. The second experience was this morning. It's the beginning of winter, so it's tire changeover season. They usually don't take oil changes end of fall/beginning of winter. However, I got my tires changed over here a few weeks ago, and when I asked about oil changes I was told it would be a couple weeks. So, i tried my luck. I arrived on site about an hour before they're opening time, was approached by a worker, I SPECIFICALLY STATED THAT I ONLY NEEDED AN OIL CHANGE, he said that it should be doable. I waited in line for 2 hours (when i could have been at work), only to get my car into the shop and then two minutes later be told they aren't doing oil changes right now and to come back in a few weeks. I don't care that I'm having to wait longer to get an oil change, why aren't their own workers educated on what they're currently providing services for??? Waste of my time. Don't go here if you want good customer service and actually want the work done.

Geez, just calling to ask if they do alignment on a vehicle is enough to make me not go here. Here's the convo: Ring ring - pickup, "Hold". After a minute, "Baltazars." "Yeah, do you guys do alignment on vehicles?" "Unfortunately, yes. Year and make?" "Unfortunately? Why Unfortunately?" "The year and make!" "Uh, okay, it's a 2014 Ford Escape." "Ugh, we're busy. Soonest is June 2nd. It'll be $175." "Okay, thanks. I'll call around." "Fine." This was the end of my convo. First off, you sounded like I was an inconvenience. Sorry that I called to ask a question. Second, if you don't want to do alignments, stop offering them. Simple. You're right around the corner from where I live, but I'll gladly go to KD Tire for a higher price to avoid this place after that phone call. It was so bad that it was actually funny.

Previously i wrote a glowing review about this place, but, i'm compelled now to alter my opinion. We switched from Costco to Baltazars, we wanted to support local and it's so close to our house. But last winter after my wife's tire swap she drove immediately about a half mile to our home. The next day she noticed her tire was flat, went back, they said thier was a problem with the valve stem, mind you they were the last people to touch the valve stem. We fought it all winter with the sensor constantly showing the tire was low, now we know why. So we took it to Audi and they called and told us the rim was damaged and could not be balanced, a new rim is $1900! Im upset that they did shoddy work and i'm when we returned they had t to know about the valve stem and said nothing. You know when you visit Costco and the tire techs have all these certifications on the wall, well this is why it matters. We wont be going back. Today someone contacted me from Balthazar’s for what reason its not clear but they denied all responsibility “ she drove on a flat tire” Yeah the flat tire they installed! Look on Yelp 2.4 stars, and lots of photos.

If zero stars was available I would leave that. My husband took our chevy 3500 to get the tires changed. They changed tires over. My husband drove on them for about 2 weeks and then we noticed our rear wheel was making a noise, we come home and fine 4 out of 8 lugs snapped off the wheel hub, another 2 were missing lug nuts. Called the shop they sent a mechanic out to fix it. It took 2 days for bree to come fix it. Well why he was attempting to fix her he destroyed our whole rear up assembly by shredding the gears on the hub and broke the speed sensor. We had to take the truck to a dealership due to the shop refusing to fix it and telling us to drive it from the valley to Anchorage with it being unsafe to drive. Now while the truck has been down for over a month do to bree shortcuts this has caused more issues. I would not recommend this shop what so ever and stay clear from bree as a mechanic as he takes short cuts and can't admit blame for his wrong doing and blames others.

Scuffed my brand new wheels! Congratulations on deflating the excitement I had putting new wheels on my car. Took my vehicle in today(October 3rd 2024). Dropped my brand new wheels off IN THE BOXES! I was promised that their most experienced techs will install the tires. Not only do I now have a gouged wheel, but I also have two different types of balance weights. It was confirmed that they would only use the stick on weights. Instead they installed the hammer on weights. So now I have 3 wheels that are essentially damaged. Customer service at the drop off and pick up was about average or what I would expect. I will steer everyone clear from this place unless it gets made right!