K & B Auto Glass Works

They must use the cheapest glass there is , after about 3 weeks , micro chips all over the glass , I do not recommend them , it should be against the law to use low grade glass like that

Zero stars In my experience with John Q I expressed my urgency in wanting the shattered window and plastic piece replaced as well as front wind shield asap. Because of a recommendation I received I decided to go with K&B "although it was 200 over my last on the windshield repair." When I thought I was communicating with an agent of the company it was explained that it was an automated service. I asked why my phone call was not returned. I was told it was because he was probably on three-way and didn't see it, but never followed up on my order not being completed or working towards that. After expressing my frustrations in the lack of communication and follow up. I was told that he's now going to return the piece that I waited a week for and is contingent upon the window going in. He suggested I could go find a repair elsewhere after wasting over a week and a half on what should've taken 48 hours. Worst experience ever. I've never written a complaint on Google before but I would never want someone to have this experience.ServicesAuto windshield repair, Auto side window replacement, Auto windshield replacement

Excellent customer service. They did a great job!

I'm a Jeep shop in Mesa, I've had LOTS of windshields, maybe hundreds by now, replaced here in Arizona. While K&B was great in the past, they are now just like every other cut and run glass company. I recently had K&B out to do two Jeeps. Well, on the first one, they miss cut the exterior moulding by almost an inch, and instead of a new moulding, they elected to paint the difference, AND chip the paint on the Jeep. On the other Jeep, a K&B's installer removed and discarded a moulding they needed for installation. Now, instead of ordering the correct part (only available from the dealer, but he didn't want to spend the money) he was attempting to force an aftermarket piece of rubber in place, but wasn't having any luck. When I asked why we didn't just get one from the dealer, he said he didn't call them, and since it wasn't available aftermarket, he wouldn't get one. Calls to the office were ignored. They had already charged my credit card, so I'll now have to file a claim with them. I also have to order the parts they messed up and threw away, then schedule a professional installer to fix what they wouldn't or maybe couldn't. To make this even better, the guy that came out for the install was the MANAGER OF INSTALLERS! This is the guy who is TRAINING! He only blamed his other less experienced guy who ruined and threw away the part they needed. Seems to me, they are only after the quick buck, and not actually doing quality work. Pretty sad, because I'd dealt with Cynthia for years previous with no issues. This is crazy though, and the least I can do is make Doug famous. Just call Safelite, they are reliable, and can afford to remedy their own mistakes.ServicesAuto windshield replacement

Great service from techs and admin staff. Very quick, was able to get me in right away and get my windshield replaced. Thanks so much for your help!

Glad I found K & B. As a first time customer I am fully satisfied. Cameron, the technician that installed my new windshield was very kind, thorough and quick. Much respect for anyone that works in the valley summer heat. Also very great price. 100% recommend and will return if and when I need to. Gracias!ServicesAuto windshield repair