Safelite AutoGlass

Excellent experience using safe lite The tech Mike was on time, professional and thorough The price was very fair. The process to get appointment set up on line was pretty straightforward and user friendly. The communication was very good keeping me up to date about my appointment as week as tech arrival and the process in general If the opportunity arose I’d recommend safelite

🌟Safelite Is Alright🌟 I scheduled an appointment to get my Truck in for a windshield replacement as I had a crack going across my drivers side view so after going through my insurance company I was able to get a new windshield installed. The gentleman who installed it came to the lobby and introduced himself at first and said if I had any questions he would be happy to answer. The Safelite employee did an outstanding job and was very careful with my truck as I was very pleased and the job only took 1 1/2 hours to do. I waited in the lobby while it was being done and had coffee to drink and watched TV. "Delicious Coffee by the way"

TLDR Poor quality glass to save fuel! First I want to say the service and installation was quick and of good quality. Unfortunately I can't say the same for the windshield. I had the windshield in my 2017 Terrain replaced do to a crack. Later the same week we had a wind storm with gusts as high as 60mph. I live in Kansas and high winds are pretty much the norm this time of year. The new windshield pitted terribly. I scheduled an appointment for a warranty thinking the windshield should not have been so easily damaged. I was told that it could not be fixed under warranty as it was an act of nature that caused the damage. I questioned the quality of the glass as I was driving my 2004 F-150 the same day and it did not have any windshield damage. The salesman told me that my 20 year old truck had higher quality glass because the new windshield glass was made lighter for fuel savings! I argued the cracked windshield that I had replaced wasn't pitted and reiterate that it was the quality of the replacement glass I was questioning, that the old windshield survived similar if not worse wind storms without pitting damage and no other window glass was damaged on the vehicle. Therefore, it too must have been of higher quality. The salesman again explained that glass manufacturers are using lighter glass than they used in the past and that durability and resistance to impacts was affected. Regardless, he told me there was nothing he could do.

The customer service technician was quick, and knowledgeable on the phone setting up my appointment. Also, the technician who worked on my windshield was polite, trustworthy, quick, and efficient before, during, and after the service. I definitely recommend. My insurance company with Safe lite worked with me so I didn't pay a dime.ServicesAuto windshield repairPrice assessmentGreat price

I’m extremely disappointed with the way Safelite AutoGlass handled my recent windshield replacement in my 2025 Jeep Rubicon. While the installation itself looks good and the technician arrived on time, the lack of pricing transparency was unacceptable—and ultimately cost me over double what I was quoted. The original quote I received was under $500, which I was fine with. I even agreed to add new wipers and a Rain-X treatment. What I didn’t agree to—or even know about—was an additional $475 charge for camera recalibration that was added after the job was complete. Yes, the quote mentioned that recalibration might be needed. But nowhere did it mention any price or how much that would cost—not even an estimate. The installer didn’t bring it up before starting the work either. By the time I saw the final bill, it had jumped to over $1,000. That’s a serious difference—and one that was never disclosed until it was too late. For context: I had my Infiniti’s windshield replaced in 2019 for $219. I understand costs go up, and I expected to pay more for my Jeep in 2025—but not more than double the quoted price with no warning. This feels like bait-and-switch pricing, and it’s frustrating. Safelite should be more transparent and upfront about possible recalibration costs, especially since it’s nearly half the cost of the total bill. Great install or not, this kind of surprise billing destroys trust. I won’t be using Safelite again, and I recommend others demand full pricing—including potential extras—before agreeing to any service.

Justin, with SafeLite provided excellent friendly and professional service. He called ahead to give us an ETA and how to keep our car cooled in the shade to prevent further damage when he started the repair. Temps outside was 92°. He arrived on time and repaired our chipped windshield in a matter of minutes. Highly recommend Justin and SafeLite. Thank you for coming to our home.