Safelite AutoGlass

We discovered that a vertical crack had developed in the windshield of our rented minivan after it had sat in a parking lot for two days. We did not want to return the van to the rental company and pay extra for a repair or the down time to the van; we also didn't want to run it through our insurance company and risk increasing our rates. We called Safelite and scheduled an appointment for the day before we were to fly out. When we arrived, we found that the phone rep had scheduled a fill rather than a repair. Even so, the manager and his assistant were ready to help us with the replacement, even given our time frame. Then the manager inspected the crack and found it was a defective windshield, so we'd not be charged at all! Even better, he called his contact at the rental company and made arrangements to schedule the replacement after we left. We were stressed when we arrived at Safelite, but left so happy with the outcome. Safelite really went above and beyond to help us out, all the while staying positive and friendly.

When I left my car for them to work on the steering wheel area was fine, upon my return to my car after they worked on it the steering wheel was now touching the column on the lower portion(where there is normally a gap) and rubbing when I turn it and the key hole alignment with the plastic was off. When I scheduled a maintenance appointment to report the issue they sent the same technician who fixed my windshield and therefore did the damage to assess the damage. When I called back to check on the status they said it was not parts they would have touched during a windshield install so I was on my own and could take it to a Toyota dealership to get it repaired. I informed them if I did that I was be stuck with a repair bill from something they did as it was not an issues before they were in my car. They did nothing to help me or resolve the damage they created. Very dissatisfied.

When I discovered my rear window had been completely smashed out, I was anticipating a complicated insurance claim and long wait time for repair. Turns out, the repair directly through safelite was less than my deductible and dealing with them directly was so easy. They scheduled me within days. The repair took half the time they quoted and the technician Jordan was professional, courteous and clearly cares about the quality of work he provides. I was expecting to have to follow up the repair at another shop to have the window tinted to match the others but they matched it for me. Couldn't happier, keep up the good work!PositivePunctuality, Quality, Professionalism, Value

Don’t waste your time with these people. I was in the process of making an appointment online and called the shop to ask if they had my windshield in stock before I made the appointment and traveled there. The girl that answers the phone tell me she doesn’t know if they have my windshield. Then said she needs the part number to find out. Evidently VIN number or year/make/model isn’t enough. How the hell am I supposed to know the part number of the windshield? If I was the “expert” on windshields I wouldn’t be calling this place to ask questions and get the glass replaced. Chances are these people aren’t experts they claim to be but what did you expect for the big corporate company I guess. I’ll call the local guys, maybe they’ll have better customer service and knowledge.

The first replacement windshield was warped. When I took it in to have the windshield fixed, they broke my mirror cover, which now dangles from the ceiling and impacts visibility. When I asked them to fix the cover, they glued it rather than replacing it causing further damage to it. I have now been dealing with this problem for over 2 months. They claimed to order the part, but it disappeared and there has been zero communication. Clearly disinterested in fixing a problem that they created. The automated phone system never leads to the store or a real person, which means I have to go in person every time only for them to have no solution. Shop local instead.

This was an insurance claim to replace my windshield. I had originally posted a glowing review regarding the ease of the entire process. While the windshield replacement seems to be alright, they used defective parts or broke parts during the installation of my wipers. Two days ago, I was brushing snow off my vehicle. And the passenger side wiper simply flew off with the snow! I have replaced the wipers on my vehicle dozens of times and never had this problem. Upon closer inspection, the retaining tab was either busted off during installation or was defective and did not have one. The vehicle has not been driven much at all since the installation. But this is not my chief complaint. My complaint is that one can not reach the Northern Lights franchise in Anchorage other than going there! I have tried numerous phone calls and texts. Everytime, I am kicked to an automated system that is garbage at best, and intentionally deceptive at worst! While I can not speak to the company's national standing, I WOULD NOT reccomend this particular location.