Safelite AutoGlass

Quite possibly the most professional, understanding, kind people I’ve met. Keith was a delight, and helped me out in every single way possible. They care more about the customer than they do the money and that’s how businesses should be run. They replaced my back right window, and the application was flawless. Not one bad thing to say about them. You guys deserve the best!PositivePunctuality, Quality, Professionalism, ValueServicesAuto side window replacement

I had an appointment today that the tech never showed up to. We waited all morning, not able to use our car, and there was no contact from the company that they would not be coming. I wasted more time calling around trying to figure out what was happening. A phone number a service agent provided me with was out of service. Finally another agent said the shop would return my call to set up an appointment for today but I am still waiting for a return call. Unbelievable waste of my time and hugely unprofessional.NegativeResponsiveness

I received a number of reminders from Colonie NY safelite about the time and date of my mobile appointment. I originally was schedule from 12noon to 5pm. At 10am i was told that the tech would be at my house at 12 noon. By 4;30 pm I called and was assured that a tech was "on the way." around 530pm i receive a call from someone who did not give his name. The man explained that they could not come over because they were out of daylight. This person was so flippant about his company's failures and eventually told me that safelite did not need my business? How can anybody be so flippant about wasting somebody's whole day. I was offered to come in in a Saturday or a sunday . I would have expected safelite to give me the first appontment on the next day. I find it somehow ironic that Safelite did everything to make sure that i was available for the appointment. Anybody can schedule an appointment. I guess the trick is to actally show up for the appointment. I did what was asked of me. Unfortunately Safelite did not! shame shame shame

The technician named Kishaun installed my window amazingly on my 1992 Lexus sc300. Being that this is such an old car and is quite literally a classic car it means a lot to me to have fresh glass in it. It was done professionally, cleanly and in a timely matter. Kishaun was very diligent about making sure not to damage anything and acknowledged the importance of such a classic vehicle. I will definitely be seeking out Kishaun for future needs. Quality✅ professionalism ✅ integrity✅.

The repair lasted one month. It cost me over 400 dollars to have the cameras fixed after they were put in loose when my windshield was replaced. Having the dealership even examine them voids the warranty apparently. My insurance company has some sort of contract with then, but I would never use them again. While Safelite's reply states what the rep said when I called, it is and was not helpful given my dealership had already looked because it was going in for service and I assumed it was an issue unrelated to the very recent repair. I am working to get my insurance to provide better options than Safelite. They should make good on their mistakes.

No response whatsoever. Passenger side window shattered on 12/26. Insurer made appointment for me with Safelite. Quickest appointment available was 1/4. Appointment window was 8am-5pm. I got no call before 4:25pm. I called to see if my appointment would still be honored at this late time. DURING my call, I got a text that I’d be rescheduled for 1/10. Waited all day for nobody to call, nobody to show up, nobody even answered the phones. Looks like they could care less for my business. Commercials must be working well for them to turn away business this way.