Safelite AutoGlass

Everyone was very nice. However, driving my vehicle home after a windshield replacement I noticed a nice size scratch on my NEW windshield. Ty, who was on my receipt as the tech, thank you for wasting our time this afternoon and providing us with an extremely stressful experience. This scratch is more bothersome being on my drivers-side than the one I initially came in with that was the cause of the replacement. We were a later appointment so I’m sure they were wrapping up for the night. We would of rather someone said “hey we noticed a scratch on the windshield after we installed. We can’t fix it tonight, but will first thing tomorrow”. We understand things happen. It is the neglect of handing us the car like this that’s upsetting. They had to sit in the drivers seat to pull my car out of the shop so they had to have seen this. It’s very clear from the drivers view.

I walked out of my house yesterday morning to find that a thief had busted the passenger window out of my truck and stolen several items from inside. While waiting (3 hours) for NCPD to arrive, I went ahead and made an appointment with Safelite to have it replaced. My insurance company was a pain, the cops were a pain, the thief was definitely a pain. The ONLY bright spot in all of it was Cory and her crew at Safelite. 24 hrs after finding my window was busted, I was at their shop getting it replaced. I had a meeting I had to get to, and Cory assured me it wouldn't take long. Less than 30 mins after I arrived, they were done. My insurance hadn't even confirmed they'd pay for it - I was prepared to pay, but they assured me they'd get it handled - and if they didn't, only then would I pay. An hour later and I had a confirmation that it was all taken care of. Seamless, extremely efficient - I can't say enough about the level of service they displayed. Thank you. 10/10.

My dude, Ali, was so helpful. My appointment for a home visit was affected by the rain, so Ali offered for us to come even earlier and open the shop just for us and repair it sheltered from the rain. The lobby was spotless because it was just being cleaned by a hardworking family of cleaners. The vending machine options was bangin', son! So happy with my service and quickness and heads up Ali was to make sure we were taken care of for my windshield replacement. Thanks, Ali! 10/10 recommend.

The shop does not return calls, I have been waiting for a part that the store can’t get ahold of the shop for. I’m put on hold for hours to be told the same run around story, that the store will make this a priority and doesn’t. I have been waiting for a part for weeks. Do better and communicate with your customers. STILL NO RESOLUTION- after filling out the customer service survey, I was on the phone for an hour with customer service representatives- all of them said “we are calling the store and they don’t pick up”. We are still with a broken windshield that has already been touched by Safelite, I will be getting an attorney because this is a safety issue.

Have been to this location twice in the last two years. Had a windshield replaced and just recently had a chip repaired. Arrived early for my appointment and was taken right in. Justin was the technician who worked on my car. He quickly repaired the windshield. Returned my car with a repair that was better than I ever expected. Everyone was very professional. The only improvement suggestion I would offer is the automated phone system. It was annoying. Thanks again.

Excellent service. I scheduled I believe Tuesday night and they were out here Friday afternoon with a window of 1-6. He was here at 1:30 and done by 2. He didn't even have to think while he worked, and waited patiently while I hovered because I'm nosey. Brandon was a great representative and very knowledgeable. He didn't seem to mind the heat either. He was much quicker than the last guy who came out here to replace a windshield. If you go here, absolutely ask for Brandon! If he's not at this location, try the others in the nearby area. Definitely worth the call around. 110% happy with service!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement