Safelite AutoGlass

I had an awesome experience with Safelite Auto Glass recently. What was a challenging replacement, they handled like Pros. because my truck is newer, and has all of the cameras and sensors in the windshield, calibration had to be done. Seth installed the glass and Enrique came to my job site at the airport to calibrate the systems involved with the cameras and sensors. I will always go to Safelite in the future. Thank you for being professionals!

Great service, fast and multiple locations. I have a Tesla and called a company before calling Safelite, they offered me service only available at a location far from my home and they needed my car to be there all day, i didn't like that. I checked my insurance recommendation and called Safelite. They offered me many locations, and some very close to my home, I asked how long they needed my car to be prepared and they said about 3 hours. That was a game changer. The appointment was easy, I asked for OEM part but I had to pay for the difference, they I opted for the regular replacement. They did a great job, on time and very professional. Definitely recommended

I scheduled an appointment to have my windshield replaced. I dropped off my truck and after the scheduled time I received a notification that they started working on my truck. I didn't get any other call or text and it was getting late so I had to Uber there hopefully to get my truck. They said the windshield they had for my truck was labeled wrong and it would not fit. Needless to say I was upset that hours had gone by without a call and they person I talked to acted like it was no big deal. I had to pay for 4 Uber rides and reschedule my very busy days to bring it there a second time. Not professional at all!

A nightmare of an experience. We had to have a line of sight glass crack replaced before leaving town. Safelite didn't show up for the first appointment. On the rescheduled appointment, the moved the three-hour window twice and said they "might" be able to get to us by 6pm. I spent literal hours on the phone with too many agents to count. I was the worst customer experience ever. I started over with each agent I talked to. Within the company, there is no communication and no accountability. Worst experience ever.

Between the two techs, neither thought to tuck my dashcam cables in the headliner, nor did they leave the oil change sticker from my old windshield. I had another set of keys in my truck, which they accidentally grabbed and took with them, then had to bring back to me. I was in the middle of a meeting at work, and they kept calling about bringing me those keys. For a process that should be easy and convenient, it was everything but. I won't be using Safelite again.

I had a rock chip my windshield really good this morning and they got me in by 3! They were so nice and so quick and efficient! ***EDIT::: had to go back again(a few weeks between), due to another rock being thrown into my windshield; i’ve had quite a hard week and JEFF took care of me so quickly, with empathy and with grace. truly GRATEFUL for him and THE WHOLE safelite team today!! safe to say, im over driving on the highway! THANK YOU JEFF!!!!