Safelite AutoGlass

This Safelite is located next to a few restaurants and shops. I was able to drop off the keys and take my six-year-old to a restaurant next-door to grab lunch. Afterwards, we returned to the very tidy waiting room, with my child’s ukulele in tote. She would occasionally strum her instrument, and no one seemed to mind. There were plenty of tables and chairs. I did see a few people comfortably working on laptops while they waited. The front desk personnel were not overly friendly, but they were extremely professional and polite. The bathroom was clean and had a changing station. I intentionally left my vehicle dirty from the beach and a short road trip, knowing that there would be technicians in and out during the repair. The service tech did vacuum out the two front floorboards, knowing how much of a mess it was to begin with. Although unnecessary, it was appreciated. All-in-all this was a positive experience and we would return to this location for future needs.

I recommend shopping around before using this place. I never even got my vehicle in for repair because the excuses were "the part was damaged" or "the part didn't come in". They told me they wouldn't even order the part unless I had an appointment. Rescheduled me twice over 2 1/2 weeks, didn't let them make it a third time because took my vehicle somewhere else and they were able to get it done the same day, even with the camera recalibration! What's the real excuse Safelite? Plus, the other shop I found, approved through my insurance, was more than $500 cheaper. Yeah, definitely shop around, there are better options out there, DON'T GO HERE!!!

They did a great job with the actual glass. However, the molding on either side had to be replaced and it took Safelite 4 months (4 months!!!) to coordinate with Land Rover to get the parts into their shop. They kept promising next week, two weeks, and kept telling me they'd call with updates. I'm sure they were as sick of me as I was with following up with them. They stopped calling me with updates, the parts arrived but because the manager was on vacation, no one signed for them and they got sent back. And round and round it went. 4 months!! The manager quit or was fired, the district manager took over and round it went. 4 months!!

Just say “No” to Safelite. First appointment was for May 3rd between 1-6. Received email at 11:00 that day informing me that tech would be out to replace my windshield between 1-6. Tech called at 4:40 to tell me the windshield had not be received. Didn’t hear anything else from Safelite until I received an email on May 12th that I had an appointment scheduled the next day between 1-6. I had no input to this appointment. I went online the morning of May 13th and rescheduled the appointment for May 20th. At 7:40 on the May 13th the tech called to inform me that they did not have the windshield molding. On May 20th the tech called at 8:00 and said he didn’t know if they had the corrected molding but he would show up soon. When he showed up, he had some molding in his hand and he said “I think this will work”. The car is a 1998 Camaro with T-Tops. I pointed out to the tech that the molding he had was for a non-T-Top Camaro. On May 22nd I tried to find out when the molding would be available and the windshield replaced via the phone number available online. It took over 30min. to talk to a real person that told me they would send a message to the shop. I also called a number one of the techs called me from. He said he would pass the message to the manager. On the 23rd I tried again using one of the numbers a tech called me from. This time a female told me that she didn’t know what the status of the repair was and that she would pass the message to the manager. Today is June 2nd and Safelite has not returned any of my calls. Safelite has lost my business and I hope yours too!

I recently had my windshield replaced at the 2818 Virginia Beach Blvd, Virginia Beach, VA location, and the experience left me feeling frustrated and annoyed. The employees appeared to take their time replacing the windshields, often walking around, drinking coffee, and talking with each other. At one point, a new manager paused all work for a 30-minute morning meeting. I knew that he was new because he and the receptionist were openly discussing how long he had been there, challenges with staffing, and recurring issues with customers needing to return due to improperly reprogrammed sensors. That being said, I did appreciate that they vacuumed the front seat and floor of my car.

If I could give zero stars I would, horrible horrible customer service. I very rarely write reviews but this safelite store needs some serious help with management and organization. DO NOT BOOK your service at THIS LOCATION!! I live 25min away and had an appointment on 3/15/25 for my Audi Q5. I show up to drop It off and they said they didn’t have approval from USAA for OEM glass and didn’t have the regular glass replace in stock that day. (Which they could have called prior to the appointment to notify me of this instead of wasting time driving there). So I had to rebook the appointment. They looked up the part and said they had It in inventory, earliest I could schedule was that following Monday. I then book an appointment for Saturday 3/22/25 at 6am so It would be the first car completed. They even suggested to drop It off the night before, which I did. When I dropped off my car they checked me in and even made a comment that the computer system was acting weird with the inventory for Audi’s sensor. I then get a call at 8am on 3/22/25 saying they were sorry but they couldn’t get my window replaced because the part was stuck in transit and never arrived. They also said how they had 3 in stock and they went to three other Audi Q5s that week. So now I have wasted 2 trips to go there without them able to fix my window. They very easily could have called me to tell me the part wasn’t there yet on Friday 3/21, and I needed to reschedule before actually dropping It off and having to coordinate rides to pick up my car. So much money and time wasted. Management seriously needs to relook at how they manage inventory and ensure what is scheduled for one client is reserved for them. They also need to ensure the parts are IN STOCK before the client arrives and wastes their time. I will not be rescheduling with this Safelite and I hope this doesn’t happen to others.