Ace Auto Glass

My daughter is a student living in Honolulu and I live in L.A.. A thief broke a window to steal some items in her car. She had just started a new nursing program so I did the leg work for her. I called numerous auto glass companies, left messages and no return calls. The woman at ACE was very helpful, checked her inventory to confirm the one they had, she called me back and then called my daughter to confirm the appointment time. The install was done in a timely and professional manner.

Spent 3+ hours driving and waiting only for them to tell me that the glass that they had doesn't fit my car. This was after I made an appointment and they told me that they had the glass for my car. They were the only ones I could find that said they had the glass in stock so I went to them only to end up wasting time.

4/29/23 - Update: The Boss called me a few days after the incident and apologized. He mentioned that the window tech did not follow procedures. The tech should have inspected the window prior to taking the car keys from us. He also confirmed that the window should not have been installed if there were defects/scratches on the window. He made things right by purchasing a new window from the dealership and installing the new window on their dime. I appreciate him for being honest, taking responsibility, and doing the right thing. Issues were taken care of quickly and not left ongoing. Thank you 4/8/23 - Had to replace couple door windows however the door windows have a factory low E coating and must be purchased from the car dealership. Windows were purchased at the dealership and we had Ace Auto Glass Kalihi take car of the install. Before handing over the keys, the installer looked at the glass to ensure it would fit.After the install was finished, we were notified that there were some existing scratches to the coating. I was told that the installer noticed the scratches prior to installing. It was very suspicious that they didnt call me before installing. Also didnt understand why they would install a defective window in the first place. To be very clear, they were not able to prove that the scratches were there prior to handing the keys over. Regardless of how the scratches got there, the lady receptionist, who I was the only person i dealt with / talked to,did a terrible job of handling the situation. She got really defensive and ultimately made the me even more suspicious. The decisions made throughout this entire situation makes it impossible for me to believe anything other than they scratched it and will not take responsibility. I never wrote a review on yelp before but I need to let everyone know my experience here. We will never return here and wouldn’t recommend anyone to bring their car here for the simple reasons listed below: 1. Incapable of solving problems. Mainly not knowing what to do when issues come up. We should have been notified as soon as the installer noticed the scratch. It looks like they were trying to hide something when they notice scratches prior to install but do not notify the customer until after they installed the defective window. I 2. Customer service was terrible. It was obvious the receptionist did not know how to act towards and speak to customers 3. Untrustworthy. I strongly believe that i’m being lie to but, if the story of what happened is true, why wait till after the install to notify the customer. Why install a defective window without letting the customer know. Why get so defensive? I just don’t trust any of these guys to take responsibility for their actions and to be truthful towards customers.ServicesAuto side window replacement

Made an appointment to go in on a Saturday (short hours for them). Female service advisor on the phone was friendly & accommodated. Price quoted was the best on the island. Dropped off car in the morning, then got a call car was done in less than 2 hours! GREAT SERVICE OVERALL! Recommend this place! Staff was awesome 🤙🤙PositiveQualityServicesAuto windshield replacement

Ace Auto Glass takes pride in replacing your broken window. Our vehicle had the window vandalized while parked. We called Ace Auto Glass and they were able to verify the availability of the window in stock and we're able to replace it perfectly the next morning. They even take the time to vacuum the broken glass out of the car. Amazing service.

Took my truck in today to have them seal my window, due to a leak i assumed was in the center of the top of the windshield. They then call me to say they did a water test, which when I called to make the appointment they didnt mention that they would charge $99.00. I already know that there is a leak, I just need to know if its from my windshield. They stated it is coming from my roof. I cannot believe they charging me $100 bucks to pour water on my roof to tell me I have a leak. I then ask, if they marked where the leak is, at least and they did not. What a rip off. I recommend never using their services.